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Care Access Navigator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization AIDS Action Committee of Massachusetts is a leader in the fight against HIV/AIDS, advocating at the city, state, and federal levels for fair and effective AIDS policies, conducting cutting edge HIV prevention programs, and providing health and wellness services to people already living with HIV. Our work - in conjunction with partners around the state - has given Massachusetts one of the best track records in tackling this epidemic. Founded in 1983, AIDS Action is New England's largest AIDS service organization.  
Position Care Access Navigator (AAC)  
Full-Time/Part-Time Full-Time  

Function: Under the supervision of the Director of Operations for Public Health Programs, provide clients, service providers, and visitors immediate access to information and referrals for services across agency locations and to external service providers.


1. Facilitate access to resources that will assist clients in optimizing health outcomes and moving towards self-sufficiency, including medical, housing, legal, financial, substance use, sexual health, vocational and educational services.Provide information and referrals to individuals seeking services by receiving and responding to them in a timely, sensitive manner.

  • Conduct low-threshold, trauma-informed intake assessments to determine individual client needs and barriers to service delivery and health care access;
  • Answer questions about the service delivery system, including services offered at AAC and Fenway Health locations. Make appropriate internal referrals to programs/services across all AAC and Fenway Health locations.
  • Provide linkage with existing service programs to maximize access to services, targeting individuals living with HIV who are not connected or sub-optimally engaged in HIV care and treatment, those who are experiencing homelessness, substance users, recent immigrants, and people of color.
  • Develop a wide-ranging resource network for people living with or at risk of contracting HIV, Hepatitis C, and STIs, focusing on health related services.
  • Maintain timely and accurate paper and electronic record of all services requested and referrals made.

2. Provide administrative and programmatic oversight of evening support services.

  • Recruit, train, coordinate, and supervise volunteers to provide low-threshold evening support services to individuals living with HIV.
  • Facilitate access to resources that will assist clients in optimizing positive health outcomes and increase self-sufficiency by reviewing volunteers’ work to ensure follow-up on clients’ needs and connection to services.
  • Develop, evaluate, improve, and maintain systems for accurately tracking client contacts, work, and follow-up. Ensure proper documentation procedures are maintained.

3. Provide back-up coverage to the reception area at the Amory Street location.

  • Provide exceptional customer service to clients, visitors and callers by answering calls and greeting visitors in a friendly and professional manner;
  • Ensure that clients and visitors are connected with the appropriate staff member who can best meet their needs;
  • Inform staff, clients, and visitors of daily site activities, meetings, etc.
  • Maintain reception area to ensure that it is kept free of clutter and stocked with relevant resources and safer sex and drug use supplies;
  • Provide back-up coverage to the Needle Exchange and Overdose Prevention program.

4. Meet agency participatory expectations

  • Adhere to all agency and departmental policies and procedures
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principles of client confidentiality
  • Adhere to established safety policies, procedures and precautions; enforce agency’s policies and clinical procedures, including safety and crisis procedures.
  • Attend all required meetings, in-services and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities

5. Perform related duties and projects as assigned

Number of Openings 2  
Position Requirements


  • BA or equivalent two years human services experience. MSW or similar degree preferred.
  • Bilingual in Haitian Creole or Spanish preferred.
  • Demonstrated exceptional customer service required.
  • Familiarity and experience using a trauma-informed approach to working with individuals preferred.
  • Experience with HIV services; understanding of HIV care, treatment and prevention.
  • Medical and systems navigation experience strongly preferred.
  • Experience overseeing volunteers strongly preferred.
  • Strong computer skills and proficient in the use of Microsoft Word and Outlook, as well as electronic databases required.
  • Strong administrative and organizational skills.
  • Experience managing volunteers preferred.
  • Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and/or bilingual/bicultural and GLBT communities.
  • Ability to work independently and as part of a team.

Supervisory Responsibility:

Supervises program volunteers

Category Case Management  
Number Filled 2  
Location AAC - Client Services (Boston)  
Shift -not applicable-  
Req Number CAS-17-00007  

This position is currently not accepting applications.

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