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Title

Technical Support Representative - Little Ferry NJ 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Position Command Center Representative  
Full-Time/Part-Time Full-Time  
Shift Rotating  
Description

About the Job

Answers technical questions received by Falcon Jet operators via phone and email concerning operations of the Falcon Jet Aircraft and provides multi-faceted support for any and all AOG issues.

Responsibilities

•Record and complete all customer phone contacts within the prescribed database and in accordance with Department Guidelines
•Be familiar with and execute the entire AOG Response process consistently as described in ISO documentation and department guidance
•Be familiar with the role of the AOG Response Coordinator, and fill in when and if necessaryÂ
•Coordinate with Worldwide Technical Front Line team to resolve issues in a timely manner
•Troubleshoot, analyze and recommend corrective action for aircraft discrepancies when requested, within the established response time goals
•Review technical material and/or manuals to make recommendations when necessary for revisions
•Suggest methods on product improvement in a manner designed to promote safety, aircraft performance or reduced cost of operation
•Assist customer in obtaining necessary parts from our Spares to satisfy technical needs
•Submit owner information changes if advised
•Be familiar with various electronic media for maintenance manuals, CATIA applications and research tools
•Attend Worldwide Front Line meetings annually as prescribed by Operations Manager
•Other duties as assigned

Required Qualifications

•A&P license required
•Minimum two (2) years of work experience on or with Falcon Jet aircraft systems, i.e., avionics, engines or equivalent to those installed on Falcon Jet aircraft
•A&P license required
•Good computer and telephone communication skills
•Some travel may be required
•Pilots license is a plus
•Inspection Authorization is desired
•Avionics background is desired
•Knowledge of French language is desired

 
Position Requirements  
Location New Jersey  
Category NJ - Technical Support  

This position is currently accepting applications.

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