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Title

Support Services Supervisor 

About the Organization KMHS is Kitsap's nonprofit, designated community mental health provider for adults with acute and/or chronic serious mental illnesses, and children with serious emotional disturbances and their families. During 2016, KMHS provided services to more than 6,800 children and adults.

On WA's beautiful Kitsap Peninsula, offers easy access to both the pristine wilderness of the Olympic Peninsula and the big-city lights and culture of Seattle. We offer competitive salary, benefits & a positive work environment.

Inpatient, residential, and outpatient treatment services offer evidence-based treatment, using trauma informed care to help people reach their recovery goals. We offer whole person care through mental health and substance use treatment and care management, close care coordination with on-campus and community-based primary care providers, and with partner PCHS, now offer dental care to KMHS clients and the community. Many community partners assure people receive behavioral health care in the right place, in the right way, at the right time. Together we are weaving a web that connects emergency room and hospitals, substance abuse treatment, and primary care providers; creates partnerships for early intervention at home and school, supports multiple law enforcement, jail, and justice endeavors, and works to ensure housing, food, and other social supports together with social service agencies and community collaborations.

The Kitsap Mental Health Services community fosters a culture of hope and empowerment through a safe, welcoming environment, compassionate relationships, and a commitment to respecting life experiences.

KMHS is a tobacco/smoke-free and scent-free facility  
Category Clerical  
Open Date 10/13/2017  
Full-Time/Part-Time Full-Time  
Shift Days  
Location Kitsap Mental Health Services (Main Campus)  
Description

PURPOSE:
Support and facilitate the work of the agency by ensuring that support staff provide the highest quality of customer service to KMHS' internal and external customers. Ensure that positions are staffed, equipment is functioning, and that the environment is pleasant for staff and consumers.

RESPONSIBILITIES AND DUTIES:

  • Ensure consistently high quality customer service through supervision of assigned staff.
  • Provide efficient communication with callers, consumers, and visitors by establishing effective traffic patterns and maintaining accurate telephone listings internally and externally.
  • Recruit, hire, and develop qualified staff including ongoing coaching and conducting performance appraisals, and directing to appropriate skill-building activities while ensuring agency required trainings are attended.
  • Coordinate staffing/cross-training within department to ensure essential functions of each position are being completed including serving as back-up to supervised positions as needed. Back-up other Support Supervisors to complete essential tasks as needed.
  • Work closely with Adult Outpatient Supervisors to streamline & prioritize routine tasks and to develop new processes. Identify where/how new tasks will be done.
  • Maintain awareness of agency wide planning for growth or change and calculate the related physical and equipment needs. Inform appropriate staff of the budgetary impact of the change and all cost base changes that have an agency wide impact.
  • Plan and coordinate agency moves and expansion to minimize the loss of productivity. Develop precise plans and specifications for moves: work with appropriate individuals to assure mutual satisfaction. Serve as a resource, recommend, and coordinate office and building enhancements as appropriate, including furniture, signs, keys, etc. Work with Facilities and Information Systems departments as needed to facilitate planning and complete necessary paperwork for moves, remodeling, and repairs. Work directly with contractors and subcontractors when applicable.
  • Supervise timely blocking of medical provider schedules and accurate recording of time out of the office in 'public' Outlook Calendar. Ensure all outpatient medical provider timesheets are collected bi-weekly, verified, and turned in on time. At the end of each month complete correct forms authorizing program approved reduction in available time for adjustments of direct service requirements and forward to accounting in a timely manner.
  • Organize and prepare HR Orientation information and present it to new staff monthly or as needed focusing on Customer Service & Building Security.
  • Supervise outgoing mail process ensuring accuracy and timeliness. Work with contractor for agency postal equipment needs coordinating new contract for approval or renewal of lease. Ensure software updates are made and postal increases/needs are communicated to staff. Work with postal service as problems/needs arise.
  • Develop and administer department budget by compiling and assembling the necessary data, monitoring expenditures during the year, and preparing forms for purchasing and payment.
  • Maintain statistical data from all supervised areas monitoring changes, needs, and anomalies and ensure quarterly reporting by standard methods.
  • Maintain all required lobby postings are available and kept up to date with changes and various languages.
  • Monitor client suggestion boxes monthly and ensure suggestions are received and responded to by appropriate staff, posting responses for client suggestions in the main lobby.
  • Serve as agency liaison with area Transit Systems as needs arise and by attending quarterly T.I.E.D. (Transportation Issues Related to the Elderly & Disabled) meeting.
  • Participates on Exemplary Service Award Committee and work with other Support Services Supervisors to ensure effective recognition of staff/use of agency money through this awards program.
  • Participate as a member of the Safety & Security Committee and Systems Committee.
  • Act as liaison when administrative audits are pending by sharing information with other Support Supervisors for audit walk-through activities and researching updated materials to ensure we are prepared.
  • Serve as essential staff for Emergency Operations as defined in Emergency Operations Implementation Guidelines.
  • Assist in maintaining the agency's positive public image by promoting it in a positive way with all vendors, contractors, service people, and possible donors.
  • Promote the enhancement of positive staff morale by facilitating timely response to problems and ensuring thorough and accurate internal communications.
  • Support and comply with the KMHS affirmative action program.
  • Disclose limited client information as necessary to the position as trained by the Records Dept. Supervisor. Disclosures must adhere to HIPAA privacy and security standards and be logged in detail according to agency policy and procedures. Complete all required training and annual refreshers.
  • In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.
 
Position Requirements

MINIMUM QUALIFICATIONS: High school diploma or GED. Two years related experience. Supervisory experience required. Knowledgeable/proficient in telecommunications systems, personal computers, Microsoft Office environment. Budget experience desirable. Effective skills in spelling, punctuation and grammar. Ability to manage time well, relate positively with divergent personalities and work independently.

 
Salary DOE  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, creed, marital status, age, Vietnam era or disabled veteran status, or the presence of any sensory, mental, or physical disability.
 

This position is currently not accepting applications.

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