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Title

Client Support Representative (Payroll) 

Description

Our Client Support Representatives come from a diverse set of backgrounds – some came to the team with extensive technical support backgrounds, others have payroll support experience and some have extensive customer service experience. As a team and individuals they focus on utilizing their specialties to provide top-notch customer support to the ever changing needs of our clients. The support they provide varies from simple explanation all the way to complex analysis of system function. As a whole, the team focuses on critical thinking, problem solving and communication to crush goals and excel personally and professionally.

Where does this role fit in?

The Ascentis Client Support organization is led by our VP of Client Success, who oversees both professional services and client support and reports directly to the CRO. Our Director of Support and Services, who leads our Client Support Team which this role is a part of, reports directly to the VP of Client Success. Our Client Support team works with the established Ascentis client base and provides ongoing support as our clients utilize our various HCM products to perform many functions critical to their organization’s success and functionality.

What is a day in the life for our Payroll Client Support Representatives?

Our Payroll Client Support Representatives are a significant part of what keeps Ascentis running. They have a high intensity day, and you will often find yourself looking at the clock finding it hard to believe the day is already over. Ultimately, you are focused on:

  • Delivering exceptional, first line support to new and established Ascentis PR clientele via phone and email – you are the client’s advocate for success!
  • Responding to client incidents and requests, exceeding the expectations set by the current Service Level Agreements.
  • Working with a team of client support representatives, technical support representatives, quality assurance and developers to provide quick and professional response to escalated programming issues.

Other duties may include:

  • Client Training in the form of a phone call, Zoom meeting, written documentation, or webinar is provided to clients as needed.
  • Participating in special projects such as planning for year-end, documentation for Communities (on-line portal), presentations, and training.
 
Position Requirements
  • A great attitude - You are the face of Ascentis and provide superior customer service skills, along with a proactive, positive attitude
  • Excellent written communication, verbal communication, active listening and presentation skills
  • Strong organizational, analytical, priority setting and time management skills – you have the ability to work on many projects at a time
  • Self-starter and ability to think “outside the box”
  • Ability to work under pressure in a fast paced call center environment
  • Working knowledge of Payroll
  • Team Player
  • Self-motivated
  • Associate or Bachelor degree, preferred
 
Location Roseville  
About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success!





We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis!





Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!







 

This position is currently not accepting applications.

To search for an open position, please go to http://Ascentis.appone.com



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