JOB SUMMARY
Responsible for supervising the operations of the Players Club on assigned shift. Directly responsible for scheduling and directing the work of the club staff and enforcing all policies and procedures. Assists in providing exceptional customer service to Players Club members, including communicating program features, assisting with membership registration and database entries.
ESSENTIAL JOB FUNCTIONS:
1.Ensure customer satisfaction and return visits through prompt, efficient and friendly service.
2.Resonsible for overseeing and maintaining the Player's Club operations on shift.
3.Will assist with supervision of staff, including hiring, scheduling, approving leave, conducting performance counselings and evaluations, training, and disciplinary actions.
4.Administers and ensures all policies and procedures are followed by club staff.
5.Focus on strong guest service, through an accurate tracking of customer play and extend service amenities accordingly.
6.Handles guests disputes with membership amenities, point discrepancies, service issues, etc., promptly and cordially.
7.To develop club membership, communicates with casino operations, length of guest stay or play.
8.Enrolls new members/enters onto the database and issues Player Club cards and instructions.
9.Professionally and efficiently provides guest redemption awards as outlined.
10.Remains knowledgeable of casino programs, events, promotions, and guest services to provide an accurate release of information.
11.Participate in casino/club activities/events, by contributing to an exciting atmosphere when utilizing the PA system, with direct guest contact and in all dialogue promoting Wildhorse operations.
12.Maintains a clean and organized club area at all times.
13.Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
14.Promotes a clean, safe and healthy work environment for employees and guests. Promptly reports all concerns to Casino Marketing Manager.
15.Ensure that operation of equipment, tools and materials are handled in a safe manner.
16.Accurately and efficiently handle cash and/or prizes for promotions.
17.Maintain confidentiality and integrity of any and all activity of guests and their accounts.
18.Other related duties as assigned.
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