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Title

Executive Host FT/SW 

Category Marketing Player Development  
Description

ESSENTIAL DUTIES OF THE POSITION:

h Responsible for managing a list of assigned high worth players.

h Build relationships with target high worth players using contact strategy through various communication methods; such as but not limited to telephone, mail, e-mail and personal contact at on and off property events.

h Responsible for meeting quarterly and yearly revenue goals (as defined by management) against benchmarks established for hosted players for number of trips, theoretical worth, etc.

h Responsible for maintaining and increasing activity of assigned high-worth players list.

h Actively prospect for new players through hosting a series of prospecting events (with a minimum of four [4] per year). These events will produce a minimum of six (6) new players per year that qualify as worthy of being hosted.

h Maintain a business relationship with assigned players and prospects high-worth players.

h Observe, track, review and analyze play of assigned high worth players.

h Work closely with gaming operations to assist with the development of high potential guests.

h Be thoroughly knowledgeable of the gaming floor, its operation and all other amenities; assist departments with guest service issues.

h Plan and flawlessly execute special events off property for high worth players designed to keep Grand Casinos top of mind when gaming choices are made by high worth players.

h Responsible for achieving a 90% contact rate of monthly assignments provided by direct report and manager; including but not limited to targeted low frequency, average daily theoretical guests, new member, birthday/anniversary, event, personal contacts.

h Schedule player contact time proportional to floor time.

h Responsible for identifying premium slot and tables games players on the gaming floor and to acquiring and developing them as members of the players club.

h Update guest history for future visits.

h Manage the player development process of informing and persuading high worth guests to increase visits to properties.

h Plan, schedule and arrange visits for selected individual guests based on development objectives.

h Observe, track, review and analyze play of assigned high worth list as well as development and graduation play.

h Assist with special events on and off property though active participation as defined by player development.

h Up-sell/promote all special events, concerts, hotel and restaurant venues with guests, though suggestive selling techniques.

h Responsible for prospecting players through lead lists, research, tracking and follow-up.

 
Position Requirements

EDUCATION and/or EXPERIENCE:

h AA degree in Marketing or Business field; or four (4) years’ experience in a hospitality/guest service position; or an equivalent combination of education and experience required; AND

h One (1) year previous experience as a Casino Host, or minimum of two (2) years commissioned sales experience preferred.

SPECIAL QUALIFICATIONS:

h Minimum of two (2) years casino gaming or entertainment related experience including one (1) year Supervisory/Management experience in hospitality and two (2) years’ experience working with players club and players tracking program required.

h Effective organizational, time management and teamwork skills required.

h Ability to utilize computer programs in Microsoft Word, Excel, and Outlook required.

h If required, must be able to secure license from Gaming Regulatory Authority.

h Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

h Responsible for following all relevant DGR’s.

 
Full-Time/Part-Time Full-Time  
Shift Swing  
Position Executive Host  
Division Grand Casino Mille Lacs  
Close Date 9/22/2017  
Open Date 9/13/2017  
Location Grand Casino Mille Lacs  

This position is currently not accepting applications.

To search for an open position, please go to http://MilleLacsCorporateVentures.appone.com



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