ESSENTIAL JOB FUNCTIONS:
Hospitality positions deliver guest services including Slot Floor, Keno/Bingo workers, Players Club Hosts, Hotel Front Desk Associates and Cage Cashiers. Functions may include:
1. Provide cash services for guests, including making change, retrieval of tickets, and verify and assist with jackpot payouts.
2. Write keno tickets, run tickets between games, call games, payout winning tickets.
3. Promptly and accurately registers guests into hotel property management systems, and accepts payment as outlined by operational procedures.
4. Handles all incoming calls and inquiries whether directly or on the telephone, providing detailed and accurate information on the casino and resort.
5. Front line customer guest service, welcoming guests and database entry.
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