Share Email Opening Title Desktop Support Manager  Description Job Summary: The Desktop Support Manager provides directions, leadership and management of Desktop Support operations and other functions as required. Duties and Responsibilities: Oversees management of Desktop Support operations and team members. Performs staff scheduling to ensure Desktop Support coverage during normal business hours and on-call support as required. Evaluates workflow processes, identifies solutions and resolves issues. Manages the help desk queue and acts as escalation point for the Desktop Support Team. When required, effectively and efficiently manages the life cycle of the case, escalate as needed, and creating detailed documentation. Communicates with users to ensure high satisfaction levels, perform service recovery, and identity opportunities for improvement. Records problems/concerns, establishes acuity level and performs follow-up as necessary on reported incidents including documentation of incident resolution. Administers all duties in accordance with established IT policies, procedures and standards. Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management. Collaborates with the Director of IT Infrastructure and CIO to ensure that strategic projects are successful at the desktop level. Establishes Desktop Support plan, schedules resources, and communicates metrics to Leadership for major go lives and upgrades.   Position Requirements B.S. degree in Computer Information Systems, Management Information Systems, Computer Science or equivalent work experience. Minimum of 8 years work experience in a Help Desk, Call Center, or Information Technology support capacity. Minimum of 4 years managerial experience. Must be a team player. Must be able to lift, carry, push or pull up to 40 pounds throughout the work hour. Ability to interface effectively with end users and non-technical people. Strong interpersonal skills with a positive and enthusiastic attitude. Ability to quickly learn systems with little or no documentation. Continuous learning of new systems, business processes and concepts are a must. Ability to create and maintain technical documentation. Ability to perform in high pressure or stressful situations. Ability to work independently with limited supervision Must be able to lift, carry, push or pull up to 40 pounds throughout the work hour. Excellent oral and written communications skills required. A+ of Help Desk certification preferred.   Full-Time/Part-Time Full-Time   Position Desktop Support Manager   Location Beverly Hills   About the Organization The Academy of Motion Picture Arts and Sciences is a global community of more than 10,000 of the most accomplished artists, filmmakers and executives working in film. In addition to celebrating and recognizing excellence in filmmaking through the Oscars, the Academy supports a wide range of initiatives to promote the art and science of the movies, including public programming, educational outreach and the Academy Museum of Motion Pictures.   EOE Statement The Academy is committed to equal opportunity in employment and to creating and valuing diversity in its workforce. Maintaining a diverse workforce is important to the Academy. The Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. Also, to help foster diversity, the Academy uses programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.   This position is currently not accepting applications. To search for an open position, please go to http://oscars.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Salesforce Administrator in Los Angeles , CA Posted on: 4/16/2024 [Apply Now] Other Jobs Within 60 Miles Salesforce Administrator in Los Angeles , CA Posted on: 4/16/2024 [Apply Now] Custodial Associate in Los Angeles , CA Posted on: 12/19/2023 [Apply Now] Supervisor, Facility in Los Angeles , CA Posted on: 12/19/2023 [Apply Now] Imaging Science, Summer 2024 (Gold Rising) in Los Angeles , CA Posted on: 1/25/2024 [Apply Now] Getty Marrow, Institutional Archives and Collections Intern, Summer 2024 (Gold Rising) in Los Angeles , CA Posted on: 1/25/2024 [Apply Now]

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