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Title

Telephone Operator 

About the Organization KMHS is Kitsap's nonprofit, designated community mental health provider for adults with acute and/or chronic serious mental illnesses, and children with serious emotional disturbances and their families. During 2016, KMHS provided services to more than 6,800 children and adults.

On WA's beautiful Kitsap Peninsula, offers easy access to both the pristine wilderness of the Olympic Peninsula and the big-city lights and culture of Seattle. We offer competitive salary, benefits & a positive work environment.

Inpatient, residential, and outpatient treatment services offer evidence-based treatment, using trauma informed care to help people reach their recovery goals. We offer whole person care through mental health and substance use treatment and care management, close care coordination with on-campus and community-based primary care providers, and with partner PCHS, now offer dental care to KMHS clients and the community. Many community partners assure people receive behavioral health care in the right place, in the right way, at the right time. Together we are weaving a web that connects emergency room and hospitals, substance abuse treatment, and primary care providers; creates partnerships for early intervention at home and school, supports multiple law enforcement, jail, and justice endeavors, and works to ensure housing, food, and other social supports together with social service agencies and community collaborations.

The Kitsap Mental Health Services community fosters a culture of hope and empowerment through a safe, welcoming environment, compassionate relationships, and a commitment to respecting life experiences.

KMHS is a tobacco/smoke-free and scent-free facility  
Category Clerical  
Open Date 9/1/2017  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Shift Days  
Location Kitsap Mental Health Services (Main Campus)  
Description

PURPOSE:
Facilitate the work of the agency by ensuring that telephone calls are answered courteously and are routed correctly and quickly, by courteously greeting and directing visitors, and working closely with the medical providers, assigned clinicians, and clients to schedule appointments.

RESPONSIBILITIES AND DUTIES:

  • Ensure positive agency communication by answering all incoming phone lines and routing all calls in a professional and courteous manner. Take accurate messages and distribute them in a timely manner. Connect callers to agency voice mail system following agency procedure.
  • Function as back-up to senior receptionist, ensuring positive customer relations through courteous and helpful interactions with all groups and individuals entering the building. Greeting individuals, inquiring as to their needs, and contacting appropriate staff person. Maintain communication as appropriate regarding delays, etc. Confirm address and phone number for clients and copy medical card as appropriate.
  • Provide support to the Medical Services unit by scheduling and entering Medical Provider (MP) appointments into Profiler so provider can document at time of appointment. Call client's to confirm their appointments. Look up information for prescription refill requests and messages from clients, documenting required information for Medical Services staff. Track all Change of Care Provider requests for MP's and follow-through to completion. Serve as liaison between clinicians and medical staff.
  • Provide support to the Adult Outpatient teams by scheduling and entering client appointments with Treatment Coordinators and Therapists as requested by clients and/or staff. Ensure assigned staff is aware of appointment cancellations and newly scheduled or rescheduled appointments by bookmarking information to staff in Profiler. Enter notes in Profiler to document reasons for client cancellations to assist clinical staff.
  • Monitor the lobby activities. Maintain awareness of client agitation or inappropriate behavior and as appropriate, respond clearly, firmly, and respectfully; contact assigned clinician, crisis person, supervisor, OD, or DMHP, as appropriate. Work closely with clinicians to reinforce client behaviors as specified in the client's treatment plans and/or assist clients using information provided through documented alerts in Profiler. Release protective payee checks/bus passes after receiving client signature on receipt and record payments received across the front desk for rent, loans, etc.
  • Apply correct postage to outgoing correspondence and maintain necessary postage on postage meter. Assist staff in applying correct postage on certified mail packages. Update staff mail boxes as needed to ensure that they are current.
  • Ensure all group room reservation requests received for reoccurring meetings and/or client groups are handled in a timely manner and ensure the correct room is accurately blocked out and available to requesting staff. Ensure temporary reservations for interview rooms are posted on the door in a timely manner. Update summary of room availability and distribute to staff for updates on a regular basis. Post all AOP/Pathways group information in the lobby.
  • Run and distribute reports in a timely manner as assigned. Keep procedures up-to-date in Outlook Tasks ensuring updates are made on a regular basis.
  • Maintain supplies for work area by submitting requisitions to the purchasing agent on a regular basis to ensure adequate supplies are available to staff. Maintain supplies for AOP Support Services First Aid Kits, AOP Support Services Department, Hazelwood and group rooms. Ensure neat appearance of lobby, operator area, reception area, copy room, staff lounge, and interview/group rooms, picking up garbage, and reorganizing magazines, chairs, and tables. Responsible for opening and closing the building according to procedures.
  • In addition to the above, any other responsibilities appropriate to the position and not specifically listed in this job description.
 
Position Requirements

MINIMUM QUALIFICATIONS:  High school diploma or GED and one year of experience as a telephone operator using multi-line phone systems.  Experience in scheduling appointments preferred.  Computer knowledge or experience desirable.  One-year experience in accurately handling money.  Ability to work with people in a courteous and professional manner on the phone and in person.  Must be able to maintain composure in emergency situations.  

PHYSICAL CONSIDERATIONS: While performing the duties of the job, the employee is required to sit, use hands to finger or handle, reach with hands and arms, talk or listen.  Requires the ability to lift up to 10 pounds.  This position also requires peripheral vision.

 
Salary DOE  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, creed, marital status, age, Vietnam era or disabled veteran status, or the presence of any sensory, mental, or physical disability.
 

This position is currently not accepting applications.

To search for an open position, please go to http://Kitsap.appone.com



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