Responsible for promoting Grand Casino, in accordance with its Mission And Objectives, and ensuring optimum Guest Service and satisfaction.
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
Answers switchboard and connects calls in a prompt, courteous manner.
Provides efficient service in receiving and distributing calls, paging.
Maintains a log of phone problems, and reports any situations which need attention to the appropriate department and/or individual.
With a working knowledge of proper emergency procedures, administers same over the intercom in a calm, clear voice, as needed.
Contacts in-house Security and Emergency Medical Technicians as needed, and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary, to report emergency situations.
Effectively resolves minor Guest conflicts/complaints, in a fair and equitable manner, or refer matter to the appropriate department or individual, for proper resolution.
Maintains a working knowledge of Grand Casino facilities, current and upcoming special events, in order to advise Guests and fellow Associates of same, whenever possible.
Performs clerical duties, such as typing, copying, and faxing.
Monitors radio communications, and contact various areas of casino or hotel through the radio system and pagers.
Responsible for maintaining a consistent and regular attendance record.
All other duties as assigned.
THE COMPANY REQUIRES EVERY ASSOCIATE TO:
Maintain a consistent and regular attendance record.
Encourage mutual respect among associates by setting positive examples.
Maintain a professional reputation in the
EDUCATION and/or EXPERIENCE:
High School Diploma or General Education Degree (GED) or pass the Basic Skills Assessment.
One year Telephone experience preferred.
Must be able to pass company pre-employment Drug and Alcohol test.
Must be able to secure license from Gaming Regulatory Authority.
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Responsible for following all relevant DGR's.
Must possess excellent verbal and written communication skills.
Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of associates, executives and/or community leaders.
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with mathematical concepts such as statistical inference.
Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
While performing the duties of this job, the associate is regularly required to:
Talk and hear;
See and adjust focus to include close, distance, depth, and peripheral vision;
Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl;
Handle objects, tools, and controls; reach with arms and hands.
Lift and/or move objects weighing up to ten (10) pounds.
While performing the duties of this job, the associate is regularly exposed to:
A low-to-moderate noise level (offices).
A moderate-to-loud noise level (public areas).
Second-hand cigarette/cigar smoke.