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Title

Grand Provisions Shift Supervisor FT SW-GR Shift 

Category Food and Beverage  
Description

SUMMARY:

Responsible for ensuring operations of the Venue and Associate performances are in accordance with policies, procedures and Gaming regulations, on an assigned shift.

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

  • Enforces performance standards, policies and procedures as they relate to venue operations, monitors food service staff on the dining floor.

  • Ensures smooth and efficient operations on a continual basis.

  • Ensures the highest possible standards of guest service and Associate relations are maintained and carried out in a fair and equitable manner.

  • Ensures compliance with all health and safety regulations.

  • Assists Venue Manager with scheduling of Associates and ensuring correct staffing levels and adjustments in accordance with guest needs and volume levels.

  • Monitors job performance of all venue service Associates and provides feedback on same to aid the Associates in developing and enhancing skills.

  • Promotes positive input to Venue Manager concerning operational deficiencies and areas in need of improvement.

  • Promotes positive guest relations through prompt, courteous and efficient service.

  • Responsible for listening to, evaluating and handling guest complaints in a way that satisfies the guest.

  • Knowledge of Grand Casino's internal controls, policies and procedures.

  • Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.

  • Perform other duties as assigned.

THE COMPANY REQUIRES EVERY ASSOCIATE TO:

  • Maintain a consistent and regular attendance record.

  • Encourage mutual respect among associates by setting positive examples.

    Maintain a professional reputation in the company and community.

QUALIFICATION REQUIREMENTS:

EDUCATION and/or EXPERIENCE:

  • High School diploma or general education degree (GED).

  • Three (3) years of progressive restaurant experience.

    • To include one (1) year of Supervisory/Managerial experience or two (2) years of progressive Grand Casino restaurant experience or successful completion of a Grand Casino Food and Beverage Supervisor Trainee program required.

SPECIAL QUALIFICATIONS:

  • Must be able to pass company pre-employment Drug and Alcohol test.

  • Must be able to secure license from Gaming Regulatory Authority.

  • Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

  • Responsible for following all relevant Detailed Gaming Regulations (DGR'S).

  • Must be computer literate with specific proficiency in Microsoft applications.

  • Serv-Safe Certification preferred (Certification is required within one (1) year of placement).

  • Alcohol Awareness Certification (CARE) preferred (Certification is required within one (1) year of placement) if applicable.

LANGUAGE SKILLS:

  • Must be able to effectively communicate in one-on-one and small group situations. Must be able to read, interpret and apply instructions and technical terminology furnished in written, oral or diagram form.

MATHEMATICAL SKILLS:

  • Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.

REASONING ABILITY:

  • Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.

PHYSICAL DEMANDS:

While performing the duties of this job, the Associate is regularly required to:

  • Talk and hear;
  • See and adjust focus to include close, distance, depth, and peripheral vision;
  • Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;
  • Handle objects, tools and controls; reach with arms and hands.
  • Lift and/or move objects weighing up to fifty (50) pounds.

WORK ENVIRONMENT:

While performing the duties of this job, the Associate is regularly exposed to:

  • A low-to-moderate noise level (offices).

  • A moderate-to-loud noise level (public areas).

  • Second-hand cigarette/cigar smoke.

  • Moving mechanical and/or electrical components.
  • Chemical solutions such as cleaning, and polishing compounds.

 
Position Requirements  
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Position Grand Provisions Shift Supervisor  
Division Grand Casino Hinckley  
Close Date  
Open Date 10/17/2017  
Location Grand Casino Hinckley  

This position is currently accepting applications.

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