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Dental Insurance Coordinator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research and advocacy.

We provide high quality, comprehensive health care, research, education and advocacy.

In 2001, Fenway launched The Fenway Institute, an interdisciplinary center for research, training, education and policy development focusing on national and international health issues, especially related to LGBT communities.

In 2009, Fenway moved into the Ansin Building, the largest LGBT health care, research and education facility in the world, and an anchor institution in Boston's thriving Fenway neighborhood.

In 2010, Fenway welcomed the Sidney Borum, Jr. Health Center into the Fenway family. The Borum serves teens and young adults ages 12-29, and is a safe place for at-risk youth, including LGBT young people, homeless teens and young adults, those struggling with substance abuse, involved with gangs or doing sex work.

In 2013, the AIDS Action Committee of Massachusetts also became a part of Fenway Health. AIDS Action serves people living with HIV/AIDS and populations at risk of infection, and leads the state's Getting To Zero Coalition, which seeks to reduce the number of HIV infections to zero. It also operates a needle exchange that serves as an entry point to healthcare services for active substance users.
Position Dental Insurance Coordinator  
Full-Time/Part-Time Full-Time  

Under the supervision of the Dentistry Administrative Supervisor, the Dentistry Insurance Coordinator is responsible for a variety of office/clerical tasks relating to insurance benefits; contacts insurance companies for benefit breakdown; obtain authorizations when necessary; contacts patients to discuss insurance benefits/payments, and to complete insurance checks and patient reminder call in adherence to the current dental policy. The Insurance Coordinator will also be required to assist with front-end operations as part of regular schedule when needed.

Representative Duties:
1. Contact Insurance companies for benefit breakdowns

  • Contacts insurance companies via phone or web
  • Input data received into patients file

2. Contacts patients to discuss insurance benefits and related insurance coordination payments; pre-authorizations

  • Contact patients reminding them of their appointments while answering patients inquiries outlining benefits for treatment plans

3. Assist front end

  • Greet each client with a smile and welcoming, professional manner
  • Answer each phone call in a cheerful and professional manner
  • At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position
  • Perform reception duties in an efficient, professional and courteous manner
  • Follow established policies for appointment scheduling, patient registration and all front desk operations

4. Performs other related job duties as required

Number of Openings 1  
Position Requirements

• Minimum of high school graduate or equivalent
• Minimum of 1 year office experience
• Previous customer service experience
• Excellent computer skills
• Ability to navigate and use available technology, including but not limited to, dental insurance portals
• Ability to handle high call volume, in addition to assigned work load, with an ability to pay attention to detail
• Knowledge of spreadsheet and word processing applications
• Bilingual English/Spanish a plus
• Knowledge of business procedures desired.
• Experience working in an ethnically, culturally, and racially diverse environment preferred
• Ability and willingness to work harmoniously with diverse groups of individuals and patient population required

Category Dental Administration  
Number Filled 1  
Location Dentistry - Fenway (Ansin)  
Shift -not applicable-  
Req Number DEN-17-00017  

This position is currently not accepting applications.

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