MINIMUM QUALIFICATIONS:
One (1) year of custodial maintenance experience.
Customer service experience.
Self starter initiative and ability to work without constant supervision.
Experience with cleaning procedures, equipment and materials.
Physically fit - able to bend, stand and/or walk for long periods of time; able to perform repetitive motions with back, legs, arms and hands; able to lift and maneuver 50lbs and work with various chemicals.
Effective communication skills - verbally able to provide instruction, respond to questions, and follow written directions in English.
Flexible schedule - able to work weekends, holidays and all shifts.
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
Requires a criminal history clearance check. |
JOB SUMMARY
Responsible for the daily cleaning and minor maintenance needs of the hotels public areas, including restrooms, hallways, lobby and pool area. Conducts daily room checks, ensuring that minor maintenance repairs are addressed and coordinate with Utility Maintenance needs appropriately.
ESSENTIAL JOB FUNCTIONS:
Ensure customer satisfaction and return patronage through prompt, efficient and friendly service.
Exhibits WRC service standards at all times - sincere greeting, eye contact, smile, proximity rules, uniform standards, anticipate guest needs, etc.
Promotes and adheres to safety rules and regulations at all times, to protect guests and employees from injury, risks or hazards. Promptly removes hazards and reports safety concerns to Supervisor.
Responsible for conducting a daily room check to ensure room furnishings are in proper working order, including light switches, bulbs, drains, lamps, bed frames, TV and remote, etc.
Promptly report any utility maintenance needs and coordinate communication with hotel staff.
Maintain an attractive appearance of front lobby, pool areas and hallways, ensuring all areas are clean, neat and present a safe environment at all times.
Monitor the public restrooms for maintenance needs, cleaning and replenishing supplies as needed.
Monitor hotel lobby coffee bar. Keeps inventory for all coffee needs.
Handles luggage for bus groups or guests.
Performs daily maintenance needs - vacuuming carpeted areas, emptying ashtrays and trash, dusting, cleaning walls and windows, and sweeping and mopping in pool area, and sanitizing pool furniture.
Schedules and performs deep cleaning needs - shampooing of carpet and furniture, floor stripping/waxing, etc.
Monitor inventory and supplies and promptly notify supervisor of procurement needs.
Report any damages, lost and found items and/or unusual occurrences immediately.
When able, assist with stocking room attendant carts and supplies.
Assist in other areas as needed - laundry, room attendant, RV park, etc.
Comply with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
Ensure that operation of equipment, tools and materials are handled in a safe manner.
Promote internal guest service standards through courteous and respectful behavior.
Other related duties as assigned.
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