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Title

Clerk 

Description

JOB PURPOSE/SUMMARY

This position will maintain a positive attitude that promotes teamwork within the cooperative and a favorable image of the cooperative. The clerk has the responsibility of leading by example and representing Mountain View Co-op in the best possible manner. Clerks will work and behave in a style that is respectful to Mountain View Co-op, co-workers, and customers. It is the clerk's responsibility to ensure the same policies, procedures, and integrity is maintained at all times as it is when the location manager is present.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

Customer Service

  • Maintain and establish a positive experience to our clients, to include but not limited to location cleanliness, personal hygiene, and professional phone etiquette.
  • Reconcile and report customer issues and concerns.
  • Provide feedback to Manager.
  • Maintain Dress Code.
  • Inform all customers of any safe product handling procedures.
  • Ensure the store is properly stocked and faced.
  • Ensure that perishable products are rotated and refrigerated as required.
  • Be aware of all promotions and specials so you can explain them to co-workers and customers.
  • Handle any customer complaints promptly.
  • Suggest any related products for purchase.
  • Maintain a clean and orderly store.

Accounting Responsibilities

  • Maintain company's credit policy.
  • Maintain accurate cash control.
  • Ensure that if any Gasboy/Activant transaction has an error, enough information is provided so the fuels balance.

Other Areas of Responsibility

  • Provide any customer service function necessary in your location.
  • Assist in any facility and equipment maintenance.
  • Attend required monthly safety meetings.
  • Daily use of necessary computer programs specific to MVC.
  • Assist in other duties that may be assigned to meet business needs.

 
Position Requirements

QUALIFICATIONS/REQUIREMENTS

 

Minimum Education:                      High School Diploma

 

Minimum Experience:                     Prior customer service experience.

 

Knowledge/Skills/Abilities:            Excellent Customer Service Skills, including phone etiquette

Computer Skills (Word and Excel) Person will be trained on Activant

                                                            Organizational Skills

                                                            Attention to detail

                                                            Basic Math Skills

                                                            Fork Lift Certified

                                                             

 

MENTAL AND PHYSICAL DEMANDS

 

Sitting                                                 0%                                        Reaching                                           Frequent

Standing                                            50%                                     Manual Dexterity                             Frequent

Walking                                             49%                                     Manual Labor                                   Frequent

Driving                                               1%                                        Telephone                                         Frequent              

Kneeling                                             Some                                   Computer Screen                             Frequent

Bending                                             Some                                   Lifting                                                 50 lbs

 

 

The above statements are intended to describe the general nature and level of work being performed   They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel as classified.

 

 

 
Full-Time/Part-Time Full-Time  
Division Retail  
Location 160 - Fairfield Farm Store  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://MountainViewCo-op.appone.com




 


 
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