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Title

Customer Care Specialist I  

Description

Position reports to Customer Care Supervisor. Listens to customers' problem, determines best solution to satisfy customer while maintaining system and customer security. Dispatches or assists proper personnel in repairing problem quickly. Handles, with professionalism and enthusiasm, incoming customer calls regarding all aspects of Thomasville Utilities services, CNS services, billing procedures and individual customer accounts. Ensures resolution of customer questions, requests and complaints in a timely manner, striving to achieve 100% customer satisfaction. Assists in sales of new services as they are developed and implemented. Ensures superior customer service in fast-paced call center environment.

 
Position Requirements Must have a high school diploma or G.E.D. certificate.

Should have the ability to understand and follow oral and written instructions.

Should have knowledge of network fundamentals.

Must possess good oral/written communication skills.
 
Physical/Environmental Requirements Mobility to work in typical office settings using standard office equipment is required. In addition, vision to read printed materials and computer screen and hearing and speech to communicate in person or over the telephone  
Location City of Thomasville  
About the Organization Our Vision

A progressive and unified community providing an inviting place to live, work, play and prosper.

Our Mission

In partnership with our community, Team Thomasville will deliver excellent and dependable public services while building trusting relationships through openness, inclusion and innovation.

Our Values

Trustworthy & Dependable
We are dedicated to provide reliable services to our citizens and community.

Equal & Inclusive
We will empower a diverse and progressive culture to strengthen community partnerships.

Accountability & Transparent
We will maintain business practices that build community trust with openness, integrity and accountability.

Modern & Innovative
We will execute creative plans and innovative strategies to bring sustainable growth to our entire community.  

This position is currently not accepting applications.

To search for an open position, please go to http://CityofThomasville.appone.com




 


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