ESSENTIAL QUALIFICATIONS: EDUCATION: Associate or Bachelor degree in human service field. EXPERIENCE: Experience working with the homeless veteran population with outreach efforts targeting the most vulnerable, unsheltered homeless Veteran households preferred. Knowledge of VA Programs, facilities, and community preferred. LICENSES: Drivers License with clear driving record. VEHICLE: Must have daily use of a vehicle without prior notice. Must maintain current registration and current automobile liability insurance that is in compliance with Texas law. Must be available and willing to transport clients to various locations and with such frequency as the business need dictates. Mileage reimbursement provided. ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion. Must be available during the stated service hours. OTHER: Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Must have use of a cell phone (reimbursement provided). EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD. ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES: COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to clients served, service providers, staff, and the general public. Bilingual (Spanish) required for the Del Rio area; a plus in all other areas. COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations, including unsheltered conditions. COMPUTER: Working knowledge of email, internet search engines and how to research information. Skills conducive to completing documents and forms online. Prefer daily access to a computer. DECISION MAKING: Ability to set work priorities and to evaluate and create solutions to work related problems. FINANCIAL: Strong math skills. Ability to assist clients in paying bills and balancing their checkbook, as well as be able to identify and prioritize immediate, medium-term, and long-term financial needs of the client. NEGOTIATION: Ability to negotiate clients down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions. TECHNICAL: Knowledge of VA Services, facilities, and community resources. Knowledge of peer support services within the community. TRAINING REQUIREMENTS: Orientation: 10 hours On the Job: 3-6 months for basic competency MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Personal vehicle, cell phone, computer and printer. PHYSICAL REQUIREMENTS: Constant – Ability to communicate with clients, supervisor, Case Manager and support services to determine needs and actions to be taken. Constant – Ability to observe clients to evaluate mental, emotional and physical condition. Constant – Ability to drive safely and recognize hazards. Frequent – Ability to complete paperwork, input data into computer, make calculations, produce reports. Occasional – Ability to bend, kneel, reach or stoop to assist clients with daily activities. Occasional – Ability to lift, stack, load and move up to 25 pounds from varied heights. WORKING CONDITIONS: Indoors: 25% Outdoors: 75%-including homeless encampments. RELATION TO OTHER JOBS: REPORTS TO: Program Director or South Central Regional Executive Director SUPERVISES: N/A Disclaimer: Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, for any reason. |
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