Responsible for the successful overall supervision of all activities related to all Hotel Departments, ensuring
smooth and efficient operation, maximum occupancy, and optimum guest service and satisfaction
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
? Guides and supports Front desk, Bell person, Reservation, PBX, and House person Associates in the daily performance of their duties.
? Communicates to Hotel Management any guest, associate or guestroom problems.
? Documents performance information on associates to be used for annual evaluations.
? Compiles and presents annual evaluations to Hotel associates.
? Handles all guest requests, concerns, or problems in a prompt and courteous manner.
? Ensures a maximum level of service and satisfaction is achieved and maintained.
? Posts charges to guest accounts and processes payment of accounts.
? Ensures all reservations have form of payment, and responsible for accounts without payment on non-zero balance report.
? Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with the Front Desk and Bell Desk Employees.
? Maintains adequate staffing levels in the Front Desk and Bell Desk areas, by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and associate separations, as needed.
? Performs the duties of Guest Service Representative, Bell Person, and PBX Operator when staffing levels demand.
? Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests. The peak hours are 1-5pm.
? Responsible for maintaining a consistent, regular attendance record.
? Is knowledgeable (cross- trained) in other positions within the Hotel.
? Responsible for inventory front desk essential supplies.
? All other duties as assigned.
THE COMPANY REQUIRES EVERY ASSOCIATE TO:
? Maintain a consistent and regular attendance record.
? Encourage mutual respect among associates by setting positive examples.
? Maintain a professional reputation in the company and community.
EDUCATION and/or EXPERIENCE:
? Six (6) months experience in a Hotel required.
? Six (6) months progressive supervisory experience required,
? Or six (6) months Hotel rooms controller experience required.
? Or successful completion of a related company approved development placement program.
? Must be able to pass company pre-employment Drug and Alcohol test.
? Must be able to secure license from Gaming Regulatory Authority.
? Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
? Responsible for following all relevant DGR's.
? Must possess excellent verbal and written communication skills.
? Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of associates, executives and/or community leaders.
? Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with mathematical concepts such as statistical inference.
? Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
While performing the duties of this job, the associate is regularly required to:
? Talk and hear;
? See and adjust focus to include close, distance, depth, and peripheral vision;
? Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl;
? Handle objects, tools, and controls; reach with arms and hands.
? Lift and/or move objects weighing up to fifty (50) pounds.
While performing the duties of this job, the associate is regularly exposed to:
? A low-to-moderate noise level (offices).
? A moderate-to-loud noise level (public areas).
? Second-hand cigarette/cigar smoke.