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Title

Export Customer Service Representative 

Description

JOB STATEMENT: Assist Export Director with all aspects of Bulk and Export customer shipments. Communicate with overseas customers, freight forwarders, brokers and agents. Complete required documentation for customs and schedule / oversee logistics.

Essential Duties:

  • Answer incoming phone calls in a timely fashion, and interact with customers and other employees in an efficient and courteous manner at all times
  • Enter customer orders accurately
  • Design and produce overlay labels for export case good orders
  • Prepare and complete all necessary customs documentation for export shipments
  • Process all forms required by TTB and other governing agents
  • Communicate with customers and Export Director to ensure order accuracy, and investigate any discrepancies. Provide documentation when required
  • Schedule and coordinate logistics for both case goods and bulk shipments
  • Invoice customers accurately, and communicate with Accounts Receivable when necessary to aid in the collection of funds
  • Update all necessary databases
  • Monitor customer Purchase Orders and bulk contracts for accuracy, and balance monthly with Compliance and Accounting
  • Prepare daily, weekly and monthly reports for ownership and Finance Dept. as required
  • Special projects as assigned

JOB REQUIREMENTS:

Education/Experience:

  • Customer service experience 2-3 years
  • Knowledge of export / customs regulations and TTB requirements

Knowledge of:

  • Microsoft office to include, Word and Excel
  • OMNI
  • Zebra Print

Ability to:

  • Communicate professionally with a variety of employees, customers and owners on a daily basis
  • Multi-task in a fast paced environment

PHYSICAL REQUIREMENTS:

  • Sit for an extensive period of time
  • Perform tasks using standard computer equipment

WORK ENVIRONMENT:

  • Limited noise level
  • Indoor climate

PERSONAL PROTECTIVE EQUIPMENT REQUIRED:

Side shield safety glasses, safety vest, head/ear protection and proper footwear when in production facility

 
Position Requirements  
Full-Time/Part-Time  
Shift  
Salary #LI-LH1  
Position Export Customer Service Representative  
Exempt/Non-Exempt Non-Exempt  
Req Number CUS-17-00003  
Open Date 7/7/2017  
Location Bronco Wine Company  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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