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Rental Assistance Program Coordinator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research and advocacy.

We provide high quality, comprehensive health care, research, education and advocacy.

In 2001, Fenway launched The Fenway Institute, an interdisciplinary center for research, training, education and policy development focusing on national and international health issues, especially related to LGBT communities.

In 2009, Fenway moved into the Ansin Building, the largest LGBT health care, research and education facility in the world, and an anchor institution in Boston's thriving Fenway neighborhood.

In 2010, Fenway welcomed the Sidney Borum, Jr. Health Center into the Fenway family. The Borum serves teens and young adults ages 12-29, and is a safe place for at-risk youth, including LGBT young people, homeless teens and young adults, those struggling with substance abuse, involved with gangs or doing sex work.

In 2013, the AIDS Action Committee of Massachusetts also became a part of Fenway Health. AIDS Action serves people living with HIV/AIDS and populations at risk of infection, and leads the state's Getting To Zero Coalition, which seeks to reduce the number of HIV infections to zero. It also operates a needle exchange that serves as an entry point to healthcare services for active substance users.
Position Rental Assistance Program Coordinator (AAC)  
Full-Time/Part-Time Full-Time  

Job Objective: Under the supervision of the Manager of Financial Support Services, the Rental Assistance Program (RAP) Coordinator provides systems navigation to low-income people living with HIV/AIDS who are at high risk for housing instability and require access to emergency rental and utility assistance.


  1. Screen potential applicants for the Utility Assistance, Rental Start-Up, and Homelessness Prevention Programs for eligibility. Follow-up with providers to assist them as they complete applications with their clients.
  2. Collaborate with and advise providers on how to determine RAP eligibility and fill out and submit applications on behalf of their clients.
  3. Assess housing service plans as needed and, if necessary, work with case managers to devise a plan that will meet the clients’ needs and the criteria of the Emergency Financial Assistance Committee.
  4. Act as a liaison between residents and landlords, property management companies, and housing authorities while maintaining client confidentiality.
  5. Answer and respond to rental start-up, landlord line and utility assistance phone calls and drop-in visits.
  6. Work with AIDS Action staff and other outside providers to process applications, verify documentation, and prevent fraud.
  7. Refer clients and case managers to both internal and external housing, legal (including benefits), health care, and utility resources, as necessary.
  8. Process check requests for approved Rental Start-Up, Homelessness Prevention, and Utility Assistance applications and coordinate with AAC Finance department staff via the Manager of Financial Support Services to coordinate payments to landlords and utility companies.
  9. Assist the Manager of Financial Support Services with training programs and consultation regarding the Homelessness Prevention, Utility Assistance, and Rental Start-up programs, as well as counseling on other aspects of eviction, utility protection, and housing for all collaborating organizations
  10. Create and maintain electronic and written records of rental assistance and utility requests, rents and allocations. Utilize an electronic database to enter and track consumer demographic information, application status, and efforts.
  11. Ensure proper documentation procedures are maintained including submission of reports, data collection and overall maintenance of client records and other paperwork required by the agency and or funding sources.

Number of Openings 1  
Position Requirements
  • Strong computer skills required (familiarity with Microsoft Word and Excel necessary, familiarity with database systems strongly preferred).
  • Strong administrative skills and the ability to pay close and accurate attention to details.
  • Excellent written and verbal communication skills.
  • Ability to juggle multiple tasks under pressure and deadlines.
  • Ability to work patiently and persistently with clients and colleagues in order to ensure follow-through and to function as part of a team.
  • Strong collaboration and group facilitation skills.
  • Ability to work in a fast-paced, multi-cultural environment.
  • Experience in human services or housing subsidy program administration including experience working with one or more of the following populations: HIV+, homeless, LGBTQIA, people of color, chemically-dependent, chronically ill or disabled.
  • HIV/AIDS awareness and sensitivity.
  • B.A. or B.S. preferred.
Category Housing Services  
Number Filled 1  
Location AAC - Housing Services (Boston)  
Shift -not applicable-  
Req Number HOU-17-00009  

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