The Gift Processing Specialist is responsible for donation processing, membership processing and stewardship fulfillment. This position is required to handle high volumes of confidential information. ESSENTIAL DUTIES AND RESPONSIBILITIES - Process all donations: daily entry, proofing, balancing, adjusting and reporting to ensure clear representation of donor intentions. Contact donors as appropriate.
- Send acknowledgement letters and tax receipts for donations. Ensure all donors receive timely and appropriate recognition for their gifts.
- Track outstanding pledges, produce and distribute pledge reminder letters.
- Serve as the primary contact for matching gift programs.
- Run daily, weekly and monthly gift detail reports to share with appropriate team members and departments.
- Provide fulfillment and tracking of donor club benefits; maintain inventory of all benefit items.
- Process membership transactions: daily entry, proofing, balancing, adjusting and reporting to ensure accuracy of membership details.
- Provide quality assurance between The Raiser's Edge fundraising database and membership point of sale system.
- Communicate with internal customers in advancement, finance and admissions to address donation or membership issues.
- Perform tasks and generate queries to support database integrity for data analysis.
- Process database change requests.
- Initiate processing and record management procedural changes as needed and always look for ways to increase overall efficiencies. Keep all policies and procedural documents updated.
- Safeguard the confidentiality of donor and member information at all times. Maintain and adhere to policies around information gathering and sharing in accordance with professional ethics standards.
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. QUALIFICATIONS - To perform this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficiency in using database systems and strong computer skills using Microsoft Windows required. Experience with The Raiser’s Edge preferred. Experience with Omatic Software products desired.
- Proven organizational skills with the ability to manage and prioritize multiple tasks/requests simultaneously under strict time constraints, and meet deadlines in a professional manner.
- High attention to detail and the ability to audit work for accuracy and quality.
- Self-motivated and collaborative team player. Positive, open-minded and flexible. High degree of initiative and independent judgment.
- Ability to handle confidential information with discretion and maintain the professional and ethical standards set forth for the field by the Association of Professional Researchers for Advancement (APRA).
- Commitment to the mission of the zoo and the institution’s Core Values.
EDUCATION/EXPERIENCE Associate’s degree (A.A.) or equivalent from two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS No certificates, licenses or registrations required. COMPUTER SKILLS Strong knowledge of relational database systems and excellent computer skills required. Experience with The Raiser's Edge is preferred. Experience with Omatic Software products desired. Solid knowledge of and experienced with Microsoft Office applications (including Word, PowerPoint and Outlook) preferred. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports, business correspondence, and procedure manuals. Ability to communicate clearly and completely both verbally and in writing, effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL ABILITY Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram, or schedule form. Ability to recall, recognize and communicate interrelated information pertaining to zoo benefactors and members. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is performed in a typical office environment. The noise level in the work environment is usually moderate. APPLICATION DIRECTIONS Applications are only accepted online through our Jobs page at www.zoo.org; no other forms of application will be accepted. Cover letter and resume are REQUIRED when applying for this position. NO PHONE CALLS PLEASE. APPLICATION DEADLINE: Applications are due prior to 12:00 AM on the posted Close date (i.e. by 11:59 PM the evening before). Woodland Park Zoo is an equal opportunity/affirmative action employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression. |
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