Share Email Opening Title MRI - Real Estate - Application Support Specialist  About the Organization About RealFoundations: RealFoundations is a professional services firm wholly focused on real estate industry. We operate globally with clients and offices in North America, Europe, India, and Asia-Pacific. We provide Management Consulting and Managed Services to Institutional Investors, Investment Managers, developers, owners/operators, service providers, and corporate occupiers. Real estate is not just another industry we serve - it is our lifelong passion and the primary focus of our people and our business. We bring together our deep real estate and technology experience to help make real estate run better. Management Consulting: Our Management Consulting professionals identify critical areas for improvement and then design and implement solutions around strategy, operational innovation, finance transformation, performance measurement and technology. Managed Services: Our Managed Services professionals bring deep industry knowledge and technology skills to augment or supplant real estate-oriented business functions including Accounting (Property and Fund and Lease Administration), Data (Structuring, validation, movement and management), Automation (repeatable tasks, data movement and report generation) and Application Support (Yardi, MRI, JD Edwards). RealFoundations makes real estate run better, and we believe our people make RealFoundations run better. Whether it's where you live, work, shop or play, real estate impacts and serves everyone. We believe the composition of our people should reflect the increasingly diverse and inclusive market that we serve. Our goal is to advance our firm's culture and 'be better', making diversity, equity, and inclusion important elements to our future success.   Description This position provides support services and training to customers on MRI system. MRI systems experience Provide client support and technical issue resolution via Ticket System/Portal (ServiceNow), E-Mail, phone and other electronic mediums Develop and deliver training as related to MRI specific application and business process including preparation of materials, agenda, exercises and test data required Develop written business functional specifications for custom reports, custom applications, changes to security and changes to MRI application functionality Conduct training and meetings via conference calls, screen sharing (like WebEx), video conferencing and Skype Properly document client requests and resolutions in ServiceNow Traffic, prioritize and route client requests to other internal and external resources. Follow up on assigned tasks Stay connected with clients via weekly or monthly status calls Support the monthly client invoicing process as needed Review time reports from internal and external resources that have provided services on assigned tasks Manage the ServiceNow toolset for reports, requests and system data Train clients and internal and external resources on ServiceNow Other duties may be assigned as required   Category Managed Services   Location Dallas   Position MRI   Position Requirements • Experience in the development of training agendas, and functional specifications • A basic understanding of the following business functions: Commercial and/or Residential Lease administration, Property Management, Job Cost, Bookkeeping (i.e. General Ledger postings, AP processing, AR processing) • Basic understanding of accounting principles • Basic knowledge of computer hardware and networking • Knowledge of Office 365 • Must be able to work effectively in a team environment • Excellent customer service skills • Onsite property management experience a plus We are not accepting unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that RealFoundations will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Exempt   This position is currently not accepting applications. To search for an open position, please go to http://RealFoundations.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Senior Associate - Accounting in Chennai, India Posted on: 4/23/2024 [Apply Now] Associate - Accounting in Chennai, India Posted on: 4/22/2024 [Apply Now] Team Lead, Application Services (Yardi or MRI) in London, United Kingdom Posted on: 1/18/2024 [Apply Now] Analyst - Accounting in Chennai, India Posted on: 10/25/2023 [Apply Now] Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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