Share Email Opening Title Tier II Help Desk Technician  Location Medical Education and Training Campus (METC)   Address 3176 Cpl Johnson Rd   City San Antonio   State and Postal Code TX 78234   Full-Time/Part-Time Full-Time   Description Resolve username and password issues, install basic software applications, check proper H/W & SW setup, and provide menu navigation support. Troubleshoot hardware and software issue, as well as any other electronic equipment on site. Provide superior customer service over phone, live chat, email, fax, and/or remote assistance. Perform initial support level tasks, such as gathering contact information, analyzing and documenting issues, and resolving Tier II level issues. Utilize Microsoft OS, help desk tracking system(s), and other software [i.e. SCCM (previously SMS), RightNow CRM, & HP Asset Manager] Other tasks, as assigned by the T&T Project Manager and Government Supervisors   Position Requirements Qualifications CompTIA's Security+ and A+ Certification or other related certifications At Minimum: Public Trust Security Clearance (Active) 3+ years experience supporting IT Help Desk   Number of Openings 1   EOE Statement T and T Consulting Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.   This position is currently not accepting applications. To search for an open position, please go to http://TandTConsultingServices.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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