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Documentation Specialist 


Position Objective:

Responsible for leading, facilitating and managing customer request for information relative to quality assurance documentation, 3rd party audits certificates and/or reports, kosher certificates, food safety questionnaires, certificate of analysis (COA's) etc. Ensure timely and accurate provision of information requested. Maintain and manage the customer request for Information (CFRI) log and customer files to ensure all requests are captured and responded to within a reasonable timeframe. Provide support to sales, client services and other supply chain function to drive business objectives.

Key Result Areas:

Performance Standards:


· Develop and track a key performance indicator (KPI) for customer request completion

· Ensure customer quality programs such as Intelex and ICIX are maintained as required

· Oversee Kosher and Halal certificates for all manufactured goods, factored goods including private labels

· Post COA to customer management sites like Intelex, ICIX etc

· Manage QA documentation Inbox, filing, completing and assigning requests to applicable team members.

· Provide timely, professional customer support by way of telephone, fax or email to simple customer requests or inquiries.

· Complete all food safety and Quality related questionnaires from customers

· Participate in annual quality management meeting.

· Maintain factored good certificates of analysis (entering data, producing AB Mauri North America certificates of analysis and posting copies on COA's database or SharePoint site.

· Manage daily Exception Report for TraceGains

· Manage customer specification request and in collaboration with the QA team, communicate these specification requirements to the manufacturing sites to ensure requirements are understood and met.


· Complete new customer packets to ensure ABMNA capabilities aligns with customer expectations

· Special projects as needed.

· Generate spreadsheets, graphs, reports and letters as required on customer request for information data.

Human Resources

· Comply with HR policies and procedures

· Comply with relevant employment laws


· Lead or participate in quality and food safety projects or initiative both at corporate or plant level

· Other duties as assigned


· Bachelor's degree required and technical degree preferred

· Proficient with Microsoft Office programs

· Strong oral and written communication skills

· Excellent organizational, prioritizing and multi-tasking skills.

· Ability to streamline processes and procedures within the role

· Good analytical skills and attention to details

· Ability to work effectively in a fast-paced corporate environment

· Ability to work with little supervision.

· High level of communication skills with managers, peers, manufacturing facilities, customers (both internal and external) and/or suppliers.

· Ability to work with little supervision.

· Customer Service oriented

· Influencing skills to achieve results in a non-reporting relationship

· Working knowledge of Food Safety and quality management systems like GFSI

· Knowledge of food safety programs like: HACCP, GMP, Allergen Control, Audits etc.

· Experience with customer information management programs like TraceGains, ICIX, Intelex is preferred.


· Normal office working environment.

Position Requirements Qualifications include: Bachelors degree in Food Science, Microbiology or Chemistry, three to five years experience in a technical role in the food industry and/or manufacturing plant environment. Strong oral and written communication skills, analytical and problem solving skills. Good computer skills, including Excel and Word.  
Travel Occasional travel is required  
About the Organization At AB Mauri North America (ABMNA), we are passionate about baking and are proud to be an important part of the great baking industry. Our products play a role in the everyday lives of Americans and Canadians. We partner with our customers to achieve their goals, providing quality ingredients and solutions together with superior service and technical expertise.

Working in alignment with our values is critical to our success as a business. Our values define who we are and embody what it means to be part of AB Mauri North America. We are Customer Centric, Ambitious, Innovative, Collaborative, and Accountable, and we are built on a solid foundation, our EDGE- Every Day Great Execution.

ABMNA manufactures and markets bakery ingredients for the mechanized and craft bakery markets in the United States and Canada. The company's heritage product line is both fresh and dry baker's yeast sold under the Fleischmann's brand. The company has also built a successful position in dry ingredients, including leaveners, bread improvers, mold inhibition, and enzyme solutions.

ABMNA operates three yeast manufacturing facilities in the United States and Canada - Memphis, TN; Montreal, Quebec; and Calgary, Alberta. In addition, the company operates a dry blending facility in Greenville, TX and an enzymes blending facility in Wilsonville, OR. The company's head office is in Chesterfield (St. Louis), MO. The company employs approximately 300 people.

ABMNA is a subsidiary of the global bakery ingredients business, AB Mauri, a wholly owned subsidiary of Associated British Foods (ABF). AB Mauri has over 6,000 employees across the world and has a major presence in baker's yeast, with significant market positions in the Americas, Europe and Asia. With its head office in the UK, it is a technology leader in, and supplier of bakery ingredients, operating 49 plants in 25 countries.  

This position is currently accepting applications.

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