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Documentation Specialist 


Position Objective:

Responsible for leading, facilitating and managing customer request for information relative to quality assurance documentation, 3rd party audits certificates and/or reports, kosher certificates, food safety questionnaires, certificate of analysis (COA's) etc. Ensure timely and accurate provision of information requested. Maintain and manage the customer request for Information (CFRI) log and customer files to ensure all requests are captured and responded to within a reasonable timeframe. Provide support to sales, client services and other supply chain function to drive business objectives.

Key Result Areas:

Performance Standards:


· Develop and track a key performance indicator (KPI) for customer request completion

· Ensure customer quality programs such as Intelex and ICIX are maintained as required

· Oversee Kosher and Halal certificates for all manufactured goods, factored goods including private labels

· Post COA to customer management sites like Intelex, ICIX etc

· Manage QA documentation Inbox, filing, completing and assigning requests to applicable team members.

· Provide timely, professional customer support by way of telephone, fax or email to simple customer requests or inquiries.

· Complete all food safety and Quality related questionnaires from customers

· Participate in annual quality management meeting.

· Maintain factored good certificates of analysis (entering data, producing AB Mauri North America certificates of analysis and posting copies on COA's database or SharePoint site.

· Manage daily Exception Report for TraceGains

· Manage customer specification request and in collaboration with the QA team, communicate these specification requirements to the manufacturing sites to ensure requirements are understood and met.


· Complete new customer packets to ensure ABMNA capabilities aligns with customer expectations

· Special projects as needed.

· Generate spreadsheets, graphs, reports and letters as required on customer request for information data.

Human Resources

· Comply with HR policies and procedures

· Comply with relevant employment laws


· Lead or participate in quality and food safety projects or initiative both at corporate or plant level

· Other duties as assigned


· Bachelor's degree required and technical degree preferred

· Proficient with Microsoft Office programs

· Strong oral and written communication skills

· Excellent organizational, prioritizing and multi-tasking skills.

· Ability to streamline processes and procedures within the role

· Good analytical skills and attention to details

· Ability to work effectively in a fast-paced corporate environment

· Ability to work with little supervision.

· High level of communication skills with managers, peers, manufacturing facilities, customers (both internal and external) and/or suppliers.

· Ability to work with little supervision.

· Customer Service oriented

· Influencing skills to achieve results in a non-reporting relationship

· Working knowledge of Food Safety and quality management systems like GFSI

· Knowledge of food safety programs like: HACCP, GMP, Allergen Control, Audits etc.

· Experience with customer information management programs like TraceGains, ICIX, Intelex is preferred.


· Normal office working environment.

Position Requirements Qualifications include: Bachelors degree in Food Science, Microbiology or Chemistry, three to five years experience in a technical role in the food industry and/or manufacturing plant environment. Strong oral and written communication skills, analytical and problem solving skills. Good computer skills, including Excel and Word.  
Travel Occasional travel is required  
About the Organization At AB Mauri North America (ABMNA), we are passionate about baking and are proud to be an important part of the baking technology industry. Our products play a role in the everyday lives of consumers across the United States and Canada, and we partner with our customers to achieve their goals, providing quality ingredients and proven solutions together with superior service and technical expertise.

ABMNA manufactures and markets bakery ingredients for the mechanized and craft bakery markets in North America. The company’s heritage product line features both fresh and dry baker’s yeast sold under the iconic Fleischmann’s brand. The company has also built a successful position in dry bakery ingredients including leaveners, bread improvers, mold inhibitors and enzyme solutions, among others.

ABMNA operates three yeast manufacturing facilities in North America - Memphis, TN; Montreal, Quebec; and Calgary, Alberta. In addition, the company operates a dry blending facility in Greenville, TX, an enzymes blending facility in Wilsonville, OR, and a bread and sweet goods mix and concentrate blending facility in Cedar Rapids, IA. The company’s region headquarters is located in St. Louis, MO.

ABMNA is a division of the global bakery ingredients business, AB Mauri, a wholly-owned subsidiary of Associated British Foods (ABF). AB Mauri has nearly 7,000 employees around the world and has a major presence in bakery ingredients, with significant market positions in the Americas, Europe and Asia. With its head office in Peterborough, UK, operations in 55 countries and sales in 90 countries, AB Mauri is recognized as a leader in baking technology and best-in-class supplier of bakery ingredients.


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