Share Email Opening Title Senior Cisco Unified Customer Voice Portal (CVP) Developer  Description Opportunity Overview Duration – 6 months Location – Long Beach, CA The Senior CVP Developer consults with the customer's developers and provides a significant amount of applied best practice experience to the new standardization of the scripting being developed. The position also supports the delivery and completion of a significant volume of call routing redesign projects. Required Skills & Experience Understanding of the full Cisco UCCE 10.5 Environment with Finesse Agent Desktop 7+ years Cisco Unified Intelligent Contact Management (ICM) and Customer Voice Portal (CVP) development experiences SQL development skills required Java experience required Upstream Works experience a plus Duties Include: Provide technical documentation of CVP and Call Flow changes Primary focus will be larger development efforts for updating our scripting, however, may be called upon to assist with smaller change requests and incident issues as needed. Customer facing resource for interactions with the business around requirements, technical capabilities, and delivery Interaction with other technical departments within the customer for integration with our system (such as Web Services, Network, or database teams) Working on Functional Requirements Documents (FRDs) during the period of this SOW. Update Enterprise Service Desk (ESD) Call Flow for upcoming go Live Finalize and Document the New Transformation Call Type Naming Convention Lead effort to design new Transfer Point Naming Convention Apply Contact Center Routing Redesign Standards to Outbound and Duals Apply Contact Center Routing Redesign Standards to Claims Apply Contact Center Routing Redesign Standards to Medicaid Update call routing and scripts for Marketplace 2018 Managed services Organization call routing changes to include integration between Epic and Upstream Works (Finesse) Equal Opportunity Employer Minorities/Women/Veterans/Disabled Sean P. Keegan I Ingenium Solutions 555 Maryville University Drive, Suite 225 I St. Louis, MO. 63141 Mobile: 314.440.9768 I Email: Sean.Keegan@ingtalent.com www.ingtalent.com   Position Requirements Opportunity Overview Duration – 6 months Location – Long Beach, CA The Senior CVP Developer consults with the customer's developers and provides a significant amount of applied best practice experience to the new standardization of the scripting being developed. The position also supports the delivery and completion of a significant volume of call routing redesign projects. Required Skills & Experience Understanding of the full Cisco UCCE 10.5 Environment with Finesse Agent Desktop 7+ years Cisco Unified Intelligent Contact Management (ICM) and Customer Voice Portal (CVP) development experiences SQL development skills required Java experience required Upstream Works experience a plus Duties Include: Provide technical documentation of CVP and Call Flow changes Primary focus will be larger development efforts for updating our scripting, however, may be called upon to assist with smaller change requests and incident issues as needed. Customer facing resource for interactions with the business around requirements, technical capabilities, and delivery Interaction with other technical departments within the customer for integration with our system (such as Web Services, Network, or database teams) Working on Functional Requirements Documents (FRDs) during the period of this SOW. Update Enterprise Service Desk (ESD) Call Flow for upcoming go Live Finalize and Document the New Transformation Call Type Naming Convention Lead effort to design new Transfer Point Naming Convention Apply Contact Center Routing Redesign Standards to Outbound and Duals Apply Contact Center Routing Redesign Standards to Claims Apply Contact Center Routing Redesign Standards to Medicaid Update call routing and scripts for Marketplace 2018 Managed services Organization call routing changes to include integration between Epic and Upstream Works (Finesse) Equal Opportunity Employer Minorities/Women/Veterans/Disabled Sean P. Keegan I Ingenium Solutions 555 Maryville University Drive, Suite 225 I St. Louis, MO. 63141 Mobile: 314.440.9768 I Email: Sean.Keegan@ingtalent.com www.ingtalent.com   Open Date 6/14/2017   Location California     EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://AdvancedTechnologyGroupInc.appone.com