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Title

Residential Service Manager 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identification, national origin, age, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization SDC Mission Statement: Empowering Milwaukee County residents with the resources to move beyond poverty.  
Position Residential Service Manager  
Category Social Services  
Shift Days  
Description

Job Purpose:

Responsible for the coordination and administration of SDC's Housing programs and initiatives including the state Weatherization Program serving approximately 750 families per year with a staff of approximately 24 personnel and annual budget of approximately $6.3M. Administration of SDC/City of Milwaukee's Neighborhood Improvement Project serving approximately 18 families with a staff of 2 and annual budget of approximately $556K. Directly supervise staff and $3M budget for 3-year Lead Hazard Reduction Demonstration grant using subcontractors and outside training vendors.

Responsible for successful outcomes to clients, financial and quality control reporting to funding sources and the evaluation and development of staff to support current and future project initiatives.

Provide highest quality of services and responsiveness to all of SDC clients and stakeholders.

Essential Duties:

  • Administration of daily operations to support SDC Housing programs. Evaluate effectiveness of program delivery systems, process improvements and new initiatives required for success. Regularly complete employee performance evaluations. Identify staffing needs, vehicles, equipment and other resources to effectively support program goals

  • Subcontractor Management-Preparation of Request for Bids, bid evaluations, assignment of contract awards, performance evaluation, invoice reviews, conflict resolutions, quality assurance, compliance with state and local requirements and building codes

  • Oversee and develop staff personnel, conduct regular meetings with managers and supervisors.Identify training opportunities and other available resources to develop staff.Regularly evaluate and provide feedback to individual employees.Set clear expectations, communicate agency's vision and establish appropriate milestones. Support departmental polices and procedures and implement IT requirements for support of housing programs

  • Establish and maintain partnerships with federal, state and local agencies to advance opportunities to serve wide range of clients' needs.

  • Training and Research-Attend or present at conferences and technical training sessions to support current or future housing programs and partnerships.Create, review and ensure compliance with safety plans for staff and subcontractors.

  • Analyze and report to funders on performance of housing programs.Implement requested processes and respond to all reporting requirements.Formulate responses to monitoring reports, administrative reviews and other requested documentation from funding sources.

  • Create review and administer contracts, memorandums of understanding and work agreements.Consider and assess inherent risks in contract terms and language.

  • Resolve and conflicts with staff, clients and contractors.Address complaints or concerns in eligibility, quality or performance of contracts.

 
Position Requirements

Skills/qualifications:

5 years Construction project management experience/knowledge of construction materials and specifications

  • Experience in planning, project scheduling and contract negotiations

  • Excellent communications skills- verbal, written and graphic

  • Ability to analyze data and provide recommendations for process improvement

  • Ability to manage multiple projects

  • Ability to meet important deadlines and overall production goals

  • Strong project management skills

Preferred Skills, Knowledge, or Abilities:

Background in social services is beneficial

Experience/Education/Training/Certifications:

A Bachelor’s Degree in Architeture, Engineering, or Construction Management. 5-7 years construction project management or inspection of commercial or residential construction. Project planning, specification preparation and subcontactor management. Ability to obtain contractors license, Lead Renovators certification, Asbestos Supervisor Certification, OSHA 10hr training.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and correspond to the following definitions:

  • While performing the duties and responsibilities of this position, the employee is occasionally required to stand and walk.The incumbent will regularly sit, and will frequently talk and listen and use hands to finger, handle or touch.Specific vision requirements for this position include close vision and the ability to adjust focus. During the performance of his/her duties, the incumbent will regularly lift up to 25 pounds and occasionally up to 50 pounds.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • On worksites may be exposed to outdoor elements, damp basement conditions,confined spaces, chemical exposures.

    • On worksites may reuire eye protection from cutting operations, exposure to dust generation.May be required to enter confined spaces and potential exposure to radon, lead and asbestos.

  • The employee works regularly in an office environment where the noise level is moderate.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by staff assigned to this position. They are not be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 
Full-Time/Part-Time Full-Time  

This position is currently not accepting applications.

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