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VTC Engineer 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Req Number KSS17-0030  
Category Information Technology  
Division Koniag Information Security Services  
Location KSS Baltimore  

Koniag Information Security Services is looking for a VTC Engineer. This will potentially be a direct, full time position with our company, working at our customer’s site in Baltimore, MD.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The VTC Engineer will:

  • The VTC System Engineer will be responsible for coordinating with all necessary organizations to satisfy every VTC user request for multipoint, point-to-point, secure, and non-secure VTC conferences.
  • Supervise the installation, operation and maintenance of endpoints including portable systems and software-based Cisco Movi/Jabber, & SFB clients.
  • Oversee maintenance actions including inspections, service contracts, and upgrades.
  • Perform visual inspections and daily before every use.
  • Support monthly communication checks.
  • Review and validate logs of all open tickets related to the VTC network daily.
  • Configuring dial plans and associated call policies in the VCS control, expressway or DMA servers.
  • Provide user training for call planning, scheduling process, and system controls and operations.
  • Ensure that the uptime, performance, resources, and security of the VTC equipment meet the needs of the users, without exceeding the budget.
  • Schedule and complete work to be performed after hours as needed and/or required for updates.
Position Requirements


  • Bachelor’s degree is required
  • At least seven years’ experience in video teleconferencing systems including WEBEX or MS Lync.
  • Strong knowledge and the ability to demonstrate experience trouble-shooting, integrating and testing VTC Codecs, Audio Mixers, Multipoint Control Unit (MCU) Systems, Video Communications Server/Manager, Cisco/Lifesize/Polycom Codecs, Telepresence systems, Firewall Traversal, Border Controller, IPVTC/VOIP, AV automation, wiring, amplifiers, microphones, video cameras, and other equipment, that integrates into the VTC design.
  • Strong business communication skills with strong verbal communications to interface effectively, strong customer service and must be able to effectively conduct and interpret tests, and troubleshoot solutions of highly complex operational problems while being detailed oriented and organized, to understand UC/VTC systems, ensure accuracy of work while being able to identify and resolve problems or inadequacies of systems operations.
  • Experience with VTC Operator Services, WebEx moderator/operator services, Telecommunications Help Line support

Working Environment & Conditions

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The work load may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at or by calling 703-488-9377 to request accommodations.

Travel Requirements Occasionally in the NCR  
Security Clearance NA  
About our Company

Offering innovative and cutting edge IT solutions, Koniag Information Security Services is uniquely positioned in the federal marketplace. An ANC 8(a)-certified program combined with the full corporate support of Koniag Inc.'s Government Services Sector, KSS is backed by a full range of industry partners. Innovative technology, highly qualified professionals and proven processes are the hallmarks of KSS. We pride ourselves on delivering exceptional service to our clients and maintaining a supportive environment for team members and partners.


Our Equal Opportunity Policy EOE Minorities/Female/Protected Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352  

This position is currently not accepting applications.

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