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Title

Moderator Team Lead 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Req Number KSS17-0028  
Category Information Technology  
Division Koniag Information Security Services  
Location KSS Baltimore  
Description

Koniag Information Security Services is looking for a Moderator Team Lead. This will potentially be a direct, full time position with our company, working at our customer’s site in Baltimore, MD.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Moderator Team Lead will:

  • Lead the team providing call moderator services for support during select WebEx conferences, leveraging the features of the CUCM solution.
  • Available to join CMS Staff, the SME, and CMS management to review and coordinate call schedule(s), moderator assignments, feedback and strategies.
  • Report out to CMS management as needed.
  • Report to the Project Manager
  • Assist users in establishing their WebEx profile;
  • Identify potential issues with over subscription of conference bridge;
  • Perform tasks for non-moderated conferences such as muting participants, starting and ending conferences;
  • Provide assistance to WebEx users via e-mail, IM or telephone;
  • Provide WebEx scheduling assistance to WebEx users via Outlook.
 
Position Requirements

Required:

  • Bachelor’s degree is required
  • At least three years managing customer service teams
  • At least five years’ experience in video teleconferencing systems including WEBEX or MS Lync.
  • Moderator Team Lead should have
    • strong business communication skills with strong verbal communications to interface effectively
    • strong customer service and must be able to effectively conduct and interpret tests
    • ability to troubleshoot solutions of highly complex operational problems while being detailed oriented and organized
    • ability to understand WebEx systems, ensure accuracy of work while being able to identify and resolve problems or inadequacies of systems operations.
  • Experience with Cisco Conference Manager, Microsoft Office Outlook and MS Lync / SFB and Jabber.

Working Environment & Conditions

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The work load may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag.com or by calling 703-488-9377 to request accommodations.

 
Travel Requirements Occasional in NCR  
Security Clearance NA  
About our Company

Offering innovative and cutting edge IT solutions, Koniag Information Security Services is uniquely positioned in the federal marketplace. An ANC 8(a)-certified program combined with the full corporate support of Koniag Inc.’s Government Services Sector, KSS is backed by a full range of industry partners. Innovative technology, highly qualified professionals and proven processes are the hallmarks of KSS. We pride ourselves on delivering exceptional service to our clients and maintaining a supportive environment for team members and partners.

 

Our Equal Opportunity Policy EOE Minorities/Female/Protected Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352  

This position is currently accepting applications.

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