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Title

Remedy Administrator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
About the Organization Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions along with non-IT subject matter expertise world-wide. Established in 1997, Constellation West continues as an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill across the nation with multiple agencies such as the Department of Veteran Affairs, Department of Defense, civilian agencies, and national intelligence community. Many of the positions supporting U.S. federal government require our employees be granted security clearances.

Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services. Constellation West looks for the right people ready to step up and be part of a dynamic team.

If you are looking for a new challenge and a rewarding opportunity to apply your expertise, knowledge, and problem solving skills, come join our team! Constellation West offers competitive salary and benefits including:

• Tuition reimbursement
• Competitive 401(k) plan
• Competitive Health Benefits
• 10 Paid Holidays!!
• 15 PTO Days!
• Veteran Hiring Preference

Constellation West is proud to be an EEO/AA employer M/F/D/V
 
Category Information Technology  
Description

The objective is to obtain Information Technology (IT) technical support for the National Information Technology Center (NITC) IT Service Transition team. This position shall manage the various Remedy engineering and administration duties within the Infrastructure Operations Division, IT Service Management Branch. The position is responsible for on-going maintenance, configuration, development and customizations of the NITC enterprise, multi-tenant Remedy IT Service Management (ITSM) Suite with integrated software products utilizing NITC software development lifecycle methodology. This position may require making contacts with NITC customers, technical staff, business partners, management, and internal/external auditors.

  • Perform the installation, upgrade, configuration, application development, and/or customization, administration and integration of the BMC ITSM Remedy based applications (v7.6 or higher) including AR System (v7.5 or higher), Incident Management, Change Management, Problem Management, Service Request Management (SRM), Service Level Management (SLM) and Asset Management and Atrium Configuration Management Database (CMDB).
  • Perform Remedy IT Service Management Suite v7.6 or higher including AR System v7.5 application support including developing technical documentation, assisting with the development of end-user documentation, interfacing with application owners and the Service Desk, and properly tracking all support efforts
  • Provide development and support of one or more product integrations to BMC ITSM Remedy Suite such as but not limited to, BMC Atrium Discovery Dependency Mapping v8.0 or higher (ADDM), BMC ProactiveNet Performance Management (BPPM), BMC BladeLogic Server Automation 8.0 and Atrium Orchestrator.
  • Collaborate and/or coordinate with functional and technical groups to translate business requirements into technical design documents.
  • Assist in the definition of business, functional and technical requirements, determine scope, estimate work effort and determine duration of development activities.
  • Participate in design and peer reviews boards.
  • Transfer knowledge to the Government and customers as requested.

Basic Qualifications:

  • Five (5)+ years’ experience with IT or computer information systems
  • Two (2)+ years’ experience with BMC REMEDY software
  • Two (2)+ years’ experience with Windows server OS
  • Knowledge of networking concepts and technologies
  • HS diploma or GED required
  • ITIL Foundation v3 certified
 
Position Requirements
  • Administrative level experience consisting of installing, configuring and administrating the BMC ITSM Remedy based applications (v7.6 or higher) with AR System (v7.5 or higher) including Incident Management, Change Management, Problem Management, Service Request Management (SRM), Service Level Management (SLM) and Asset Management and Atrium CMDB.
  • Application development experience enhancing out-of-the-box BMC ITSM Remedy based applications (v7.6 or higher) including AR System (v7.5 or higher), Incident Management, Change Management, Problem Management, Service Request Management (SRM), Service Level Management (SLM) and Asset Management and Atrium CMDB.
  • Application customization experience customizing new forms, objects, workflow, etc. layered with out-of-the-box BMC ITSM Remedy based applications (v7.6 or higher) and AR System (v7.5 or higher) including Incident Management, Change Management, Problem Management, Service Request Management (SRM), Service Level Management (SLM) and Asset Management and Atrium CMDB.
  • Hands on experience with Tier 2 and Tier 3 support model in IT Operations mission critical 24x7 environment.
  • Expert level troubleshooting, analytical and problem solving skills.
  • Good communications and interpersonal skills, both verbal and written.
  • Mastery of the Microsoft suite to include Office, Excel, Word, PowerPoint and Visio.
  • Experience with Remedy mid-tier, AR system and database performance tuning/performance optimization.
  • Systems administration, infrastructure engineering, and network/security engineering, database and data management experience is preferred.
  • Experience with ITSM Analytics (8.0 or higher), Business Objects Enterprise (BOE), Dashboards for BSM 2.5.01 and Crystal Reports preferred.
  • Experience with SQL queries/reports from MS SQL Databases.
 
Full-Time/Part-Time Full-Time  
Shift Days  
Location Kansas City -USDA  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number INF-17-00087  
COL  

This position is currently not accepting applications.

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