CITY OF WINTER GARDEN
Classification Description
Job Code: 531
Pay Level: 106
CLASSIFICATION TITLE: Collection Field Technician I
DEPARTMENT: Public Services
FLSA Status: N
Union Status: N/A
SERVICE PHILOSOPHY
“We make every customer feel important and cared for, find creative solutions with a can-do attitude, and follow the Winter Garden Way.”
SERVICE STANDARDS
* Ownership * Responsive * Respectful * Professional
Provide service delivery that will create service wins for both our internal and external customers.
WORK OBJECTIVE
This position performs routine skilled labor with other employees in the collection and distribution divisions. Work involves maintenance, repair, installation, renewal, relocation, removal and disconnection of various utility mains and services. Also involves tasks including the maintenance, repair, adjustment, inspection and basic knowledge of mechanical and electrical equipment for lift stations. Works in confined spaces at times. Receives specific work instructions and refers unusual questions to a supervisor for decisions. Performs a variety of maintenance, construction, repair and location tasks involving water meters, boxes, and utility mains and lines. Work is performed under the supervision of either the Collection or Distribution Division Supervisor.
ESSENTIAL FUNCTIONS
The list of essential functions is intended to be representative of the work performed. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed if such duties are a logical assignment to the position.
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Performs physically demanding skilled labor installing, relocating, replacing, repairing and maintaining gravity sewer lines, force mains, manholes, service connections, water mains, fire hydrants, gate valves and other related appurtenances associated with water and wastewater systems in the field.
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Finds and eliminates sources of infiltration and inflow into the collection system.
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Locates sewer and water mains, valves and blow-offs.
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Performs required inspections, maintenance, repairs and adjustments to lift stations, grounds, pumps, motors, plumbing and other related appurtenances.
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Reports any defects, power outages or malfunctions to a supervisor at once.
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Records and documents required information as needed.
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Operates light equipment such as pay loaders, backhoes, trenchers, sewer cleaners, sludge tanker trucks and tractor mowers on a limited basis.
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May be assigned to read water meters on assigned routes or in response to work orders and accurately record readings.
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Responsible for the electronic equipment assigned for the purpose of recording meter reading information and ensures that the equipment is kept from loss or damage.
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Ensures that meters are registering properly and reports on such conditions as stuck meters, broken dials, leaks and other defects or suspicious conditions.
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Completes customer service work orders, turns customer water service on or off, reads meters and performs other related customer service work.
MINIMUM QUALIFICATIONS
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High school graduate or GED certification required and one year of labor-intensive work experience and experience using hand and power tools.
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This position requires possession of a valid Florida CDL Driver’s License Class B, with air brake and tanker endorsements within 90 days of appointment to position.
Exceptions to the minimum qualifications must be reviewed by the Human Resources Director and approved by the City Manager prior to job offer.
KNOWLEDGE, SKILLS AND ABILITIES
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Basic working knowledge of modern methods, tools, equipment, materials and techniques in the installation, relocation, extension, repair and maintenance of sewer and water mains, valves, fire hydrants, manholes, lift stations and other related appurtenances in the collection and distribution system.
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Ability to understand oral and written instructions.
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Must have knowledge of streets and roads in the City’s service area.
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Ability to fill out reports and work orders with good penmanship.
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Ability to calm displeased customers and resolve complaints.
PHYSICAL REQUIREMENTS
Tasks involve the intermittent performance of physically demanding work, typically involving some combination of reaching, bending, stooping, kneeling or crouching, as well as the lifting, carrying, pushing and/or pulling of moderately heavy objects and materials (20–50 pounds). Requires intermittent lifting, carrying, pushing and/or pulling of heavier objects (80 pounds).
ENVIRONMENTAL REQUIREMENTS
May occasionally encounter dissatisfied customers when asked to respond to a complaint. Tasks are performed in outdoor environments, under all weather conditions. Some risk of exposure to vehicular traffic, noise and exhaust fumes, and working around open trenches and construction areas which involve the use of safety equipment such as reflective vests, hard hats and safety shoes. The noise level in the work environment is usually moderate and may sometimes be loud. Must follow all safety requirements carefully.
The City of Winter Garden is an Equal Opportunity Employer. In compliance with Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the City of Winter Garden provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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