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Department Assistant (Crisis Response Team) 

About the Organization KMHS is Kitsap's nonprofit, designated community mental health provider for adults with acute and/or chronic serious mental illnesses, and children with serious emotional disturbances and their families. During 2016, KMHS provided services to more than 6,800 children and adults.

On WA's beautiful Kitsap Peninsula, offers easy access to both the pristine wilderness of the Olympic Peninsula and the big-city lights and culture of Seattle. We offer competitive salary, benefits & a positive work environment.

Inpatient, residential, and outpatient treatment services offer evidence-based treatment, using trauma informed care to help people reach their recovery goals. We offer whole person care through mental health and substance use treatment and care management, close care coordination with on-campus and community-based primary care providers, and with partner PCHS, now offer dental care to KMHS clients and the community. Many community partners assure people receive behavioral health care in the right place, in the right way, at the right time. Together we are weaving a web that connects emergency room and hospitals, substance abuse treatment, and primary care providers; creates partnerships for early intervention at home and school, supports multiple law enforcement, jail, and justice endeavors, and works to ensure housing, food, and other social supports together with social service agencies and community collaborations.

The Kitsap Mental Health Services community fosters a culture of hope and empowerment through a safe, welcoming environment, compassionate relationships, and a commitment to respecting life experiences.

KMHS is a tobacco/smoke-free and scent-free facility  
Category Clerical  
Open Date 5/3/2017  
Full-Time/Part-Time Full-Time  
Shift Days  
Location Kitsap Mental Health Services (Main Campus)  
  • Receive phone calls, take messages and route to the appropriate clinician(s) in an effective and timely manner. Ensure prompt and courteous responses to all internal and external customers. Ensure that unit phones are switched over at the end of the day. Be capable of triaging crisis situations and assign calls appropriately.
  • Assist members of the CRT in gathering information on crisis calls, as necessary. Maintain a familiarity with Medical Records procedures, the EMR and CMHC in order to access necessary information in a timely and effective manner. Return charts to Medical Records at the end of each day.
  • Maintain a system for tracking location(s), ETA, and to ensure the ability to contact members of the CRT Team who are in the field.
  • Complete, edit, type, and/or distribute forms, internal or external correspondence, reports, etc., as requested. Ensure that all written or typed communication is prepared in a neat, accurate, and professional manner.
  • Maintain neat and accurate legal program files, records, and logs on an ongoing basis. Maintain a system for storing and retrieving aged files or data in a timely and efficient manner.
  • Maintain and complete monthly stats indicating various numbers of statistical information that is used by the Crisis Response Supervisor in an accurate and timely manner as requested. This information includes but is not limited to the hospital voluntary and involuntary stay reports for adults and children. The number and time received for calls and face-to-face reports and monitoring the accurate recording of this information on the progress notes in the EMR.
  • Correct data entry errors in the EMR as indicated using a periodically generated list for all county users of the EMR.
  • Perform data entry tasks into the EMR in an accurate, timely, and efficient manner in order to ensure data integrity and ease of retrieval on data for the Crisis Response Team.
  • Complete Scanning/Attachment of various external and internal documents to maintain EMR system for the Crisis Response Team as well as other departments whenever requested.
  • Maintain complete knowledge of unit forms and how they should be completed. Perform daily up-front checking of all screenings ensuring that all information is gathered and the forms are complete prior to data entry. Re-route to clinicians immediately for follow-up if necessary.
  • Maintain a system for following up on reports, tracking LRA's in the community, ensuring that clinicians are apprised of potential court appearances, and for tracking other matters that require action on a periodic basis. Data enter into the EMR all LRA reports as well as scan all LRA documents into the EMR.
  • Maintain a complete and accurate database of all Crisis Response Team forms in the word-processing system; revise and update as necessary. Assist in the maintenance of up to date Policy and Procedure and Training manuals. Ensure that updated information and forms are placed in the manuals in a timely manner.
  • Maintain adequate levels of readily available supplies for the Crisis Response Team. Prepare requisition forms as necessary to maintain supplies. Check cellular phones and/or pagers daily and keep charged as necessary.
  • Maintain a monthly calendar for agency and/or unit events, training opportunities, meetings, etc. Complete monthly work schedule for the Crisis Response Team. Ensure that copies of the schedule are delivered to Crisis Clinic, the answering service, Crisis Response Team.
  • Maintain and post an up to date list of the Administrative MHP.
  • Maintain accurate Petty Cash accounts for the Crisis Response Team Department.
  • Attend to the neatness and orderliness of the work areas. Process work orders as necessary to ensure facility and janitorial needs get met. Process IS work orders as necessary to ensure that all unit computer stations, copiers, telephones, and fax machines are maintained in working order.
  • Collect and process specific crisis response and hospital inpatient data from the EMR system on a monthly basis.
  • In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.
Position Requirements

High School diploma or GED required. Must have 2 or more years of general office experience and have solid computer skills that include word-processing, data entry, and working with spreadsheets. Type 50 words per minute with accuracy. Must have excellent written and verbal language skills. Must have excellent customer service skills. Must be able to work well in a fast-paced setting and be able to prioritize assignments and work independently. Must be able to work well as part of a team. Familiarity or experience working with medical/psychiatric terminology or with the mentally ill community is preferred.

Salary DOE  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, creed, marital status, age, Vietnam era or disabled veteran status, or the presence of any sensory, mental, or physical disability.

This position is currently not accepting applications.

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