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Title

Senior Operational Support Team Member/Assessment Analyst 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
About the Organization Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions along with non-IT subject matter expertise world-wide. Established in 1997, Constellation West continues as an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill across the nation with multiple agencies such as the Department of Veteran Affairs, Department of Defense, civilian agencies, and national intelligence community. Many of the positions supporting U.S. federal government require our employees be granted security clearances.

Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services. Constellation West looks for the right people ready to step up and be part of a dynamic team.

If you are looking for a new challenge and a rewarding opportunity to apply your expertise, knowledge, and problem solving skills, come join our team! Constellation West offers competitive salary and benefits including:

• Tuition reimbursement
• Competitive 401(k) plan
• Competitive Health Benefits
• 10 Paid Holidays!!
• 15 PTO Days!
• Veteran Hiring Preference

Constellation West is proud to be an EEO/AA employer M/F/D/V
 
Category Information Technology  
Description

Provide specialized operational support to Personnel Recovery Mission Software (PRMS) users, including technical expertise and assistance on questions/issues supporting real-world contingencies related to the PRMS fielded system.

Provide support to users in both live and on-call support environments.

Respond to production system issue procedures.

Provide remote support to users for systems and application software problems.

Receive calls/emails from users, diagnose problems and recommend and/or implement solutions.

Utilize, update and maintain data in Footprints, the service desk software solutions database, to include knowledge base entries and statistical reports.

Open, track and close trouble tickets to ensure problem resolution and promote end-user satisfaction.

Support the steps necessary to resolve a trouble ticket within the defined response time based upon assigned ticket priority (critical-low).

 
Position Requirements

Associate's Degree or five (5) years IT related experience.

Minimum of three (3) years of experience in an IT related field.

Minimum of two (2) years of Personnel Recovery or related experience.

Minimum of two (2) years of Call Center Operations experience.

Minimum of two (2) years DoD other Government Agency experience.

TS/SCI required for emergency operations response.

 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Location Selfridge Air National Guard Base (SANGB), MI  
Number of Openings 2  
Exempt/Non-Exempt Exempt  
Req Number INF-17-00069  

This position is currently accepting applications.

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