Share Email Opening
Title

Beverage Service Shift Supervisor FT Swing Shift 

Category Food and Beverage  
Description

SUMMARY:

Responsible for the supervision of all Beverage Associates ensuring operational standards and guest services are in accordance with Mille Lacs Corporate Ventures policies, procedures and Gaming Regulations.

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

Responsible for the supervision and training of Beverage Servers and Bartenders (if applicable) on an assigned shift.

Ensure the smooth and efficient service throughout all beverage facilities on property.

Conduct shift meetings with Beverage Servers and Bartenders (if applicable) assigning stations and facilitating the flow of information throughout the department.

Knowledge of all aspects of department including but not limited to payroll, ordering, repairs, etc.

Resolve all Associate relation issues as needed.

Scheduling of Associates on shift to ensure coverage.

Supervise and report to Manager all Associate call-ins and scheduling conflicts to ensure a property cost effective staffing level.

Promote outstanding guest services throughout the Casino resolving any guest dispute promptly and in a courteous manner.

Knowledge of all Tribal and State alcohol and gaming regulations and ensures adherence (if applicable).

Recommend and suggest hiring, suspending, transferring, disciplining and terminating of Associates.

Ensures the highest possible standards of guest service and associate relations are maintained and carried out in a fair and equitable manner.

Ensures compliance with all health and safety regulations.

Assists Beverage Manager with scheduling of associates and ensuring correct staffing levels and adjustments in accordance with guest needs and volume levels.

Monitors job performance of all venue service Associates and provides feedback to aid the Associates in developing and enhancing skills.

Promotes positive input to the Beverage Manager concerning operational deficiencies and areas in need of improvement.

Responsible for listening to, evaluating and handling guest complaints in a way that satisfies the guest.

Knowledge of Mille Lacs Corporate Ventures internal controls, policies and procedures.

Promotes self-development by participating in Learning and Development programs.

Responsible for maintaining all attendance records, floor charts, daily logs, time sheets and payroll.

Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.

Any and all other duties as assigned.

THE COMPANY REQUIRES EVERY ASSOCIATE TO:

Maintain a consistent and regular attendance record.

Encourage mutual respect among associates by setting positive examples consistent with company policies.

Maintain an attitude and philosophy consistent with the company mission, vision and values.

Maintain a professional reputation in the company and community.

EDUCATION and/or EXPERIENCE:

Three (3) years of progressive restaurant experience, with one (1) year of Supervisory/Managerial experience or two (2) years of progressive Grand Casino restaurant experience required.

Serv-Safe Certification preferred.

Alcohol Awareness (CARE) Certification preferred.

SPECIAL QUALIFICATIONS:

If required, must be able to pass company pre-employment Drug and Alcohol test.

Must be able to secure license from Gaming Regulatory Authority, and follow all relevant DGR's.

Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

LANGUAGE SKILLS:

Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of Associates and/or executives.

MATHEMATICAL SKILLS:

Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.

REASONING ABILITY:

Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.

PHYSICAL DEMANDS:

While performing the duties of this job, the Associate is regularly required to:

Talk and hear;

See and adjust focus to include close, distance, color, depth, and peripheral vision;

Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;

Handle objects, tools and controls; reach with arms and hands;

Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.

WORK ENVIRONMENT:

While performing the duties of this job, the Associate is regularly exposed to:

A low-to-moderate noise level (offices).

A moderate-to-loud noise level (operations areas).

Second-hand cigarette/cigar smoke.

Moving mechanical and /or electrical components.

Chemical solutions such as cleaning, polishing and lubricating compounds.

 
Position Requirements  
Full-Time/Part-Time Full-Time  
Shift Swing  
Position Beverage Service Shift Supervisor  
Division Grand Casino Hinckley  
Close Date 5/20/2017  
Open Date 4/27/2017  
Location Grand Casino Hinckley  

This position is currently not accepting applications.

To search for an open position, please go to http://MilleLacsCorporateVentures.appone.com



WE ALSO RECOMMEND

Other Jobs Within Same Category
Stories Bartender FT DA-SW Shift in Hinckley, MN
Posted on: 11/24/2017
[Apply Now]

Grand Provisions Dishwasher FT Swing Shift in Hinckley, MN
Posted on: 11/22/2017
[Apply Now]

Grand Provisions Ambassador (Cashier) FT DA-SW Shift in Hinckley, MN
Posted on: 11/20/2017
[Apply Now]

Production Line Cook FT Day Shift in Hinckley, MN
Posted on: 11/20/2017
[Apply Now]

Banquets House Person PT Day-Swing Shift $10.45 per hour in Hinckley, MN
Posted on: 11/17/2017
[Apply Now]


Other Jobs Within 60 Miles
Security Officer FT/SW in Onamia, MN
Posted on: 8/4/2017
[Apply Now]

Security Officer FT/GR in Onamia, MN
Posted on: 3/17/2017
[Apply Now]

Spa Massage Technician- $9.50+commission- Part Time-Swings in Hinckley, MN
Posted on: 11/17/2017
[Apply Now]

Valet Attendant FT/SW in Onamia, MN
Posted on: 10/26/2017
[Apply Now]

Spa Guest Service Rep- Part Time-Rotating in Hinckley, MN
Posted on: 11/17/2017
[Apply Now]



Follow us
 


AppOne.comTM   copyright©1999-2017 HR Services, Inc.
Click here for technical assistance.