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Title

Customer Service Representative  

Description

Provide customers with excellent customer service while providing information about the company and our product. Support the Sales team by processing orders in an accurate and timely fashion. Filing, mailing, copying, faxing and other general office duties.

Responsibilities:

  • Order processing
  • Answer telephones and transfer calls in a professional manor
  • Provide administrative support for the Director of Sales, Sales Managers, and Sales Representatives
  • Work with the support team to support sales staff through mailing, research, and reporting of customer information
  • Build strong customer relationships by providing time-efficient, friendly service
  • Support the sales process by providing preliminary information to prospective contacts/leads and referral customers
  • Coordinate initial information mailings to phone and contact leads.
  • Assist Marketing dept. with various tasks including event/trade show preparation
  • Maintain input of new/existing client information into the sales database
  • Assist Accounting dept. with various tasks
  • Perform other tasks requested by management
 
Position Requirements

You would be a great fit for this role if you have:

  • Bachelor’s Degree preferred. Minimum of a High School Diploma and 2 years of related work experience
  • Some college course work in Sales, Customer Service, Marketing or a related field preferred
  • Computer proficiency in Word, Excel, Power Point, Outlook, SAP and other database applications
  • Excellent verbal & written communication skills
  • Must have a pleasant phone voice, ability to speak clearly and articulately, good front desk demeanor and organizational skills
  • Ability to handle multiple tasks
  • Able to maintain positive contacts within all levels of the organization to explain and interpret information or ideas and follow-up on client requests
  • Excellent customer service skills
 
About the Organization Vectorworks, Inc. is a wholly owned subsidiary of the Nemetschek Group and has been developing software since 1985. The Vectorworks line of software products provides professional design solutions for more than half a million designers in the AEC, entertainment, and landscape design industries. With a tradition of designing CAD and Building Information Modeling (BIM) solutions that allow designers to easily capture, develop, and communicate their ideas with accuracy and efficient, Vectorworks continues to be a global leader in 3D design technologies.

Since its beginnings in the mid-1980s as Diehl Graphsoft, Inc., the company has played a formative role in the CAD industry, redefining the marketplace by setting a high standard for its products, and continually testing and refining them to surpass users' expectations. In the process, it has become an internationally respected leader in both CAD and BIM technology. The company created one of the first CAD programs, one of the first 3D modeling software programs, and the first cross-platform CAD application. Vectorworks was also one of the first to introduce BIM capabilities, before BIM became an industry buzzword.

The Vectorworks, Inc. office is located in Columbia, MD, where approximately 180 employees perform their greatest work to serve our customers and maintain our lead in the industry. Please visit our website at www.vectorworks.net to learn more.

Thank you for your interest in Vectorworks!  

This position is currently accepting applications.

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