Share Email Opening Title Technical Support  EOE Statement Ascentis is proud to be an Equal Opportunity Employer.   Description Technical support for Ascentis will be responsible for performing application and user support. Duties for this role will include, but are not limited to, configuring application environments and providing integration support between our human capital management products. Technical support will work closely with our client support team, systems administrators and our clientbase. Responsibilities: Manage integration and configuration between different products Respond to trouble tickets within published timeframes Ensure all issues are tracked, escalated and communicated Create client environments including user accounts Assist clients with application installation and troubleshooting Research technical problems and work with support representatives to troubleshoot Take part in and respond to direct client calls on a support phone pool   Position Requirements Familiarity with server environments - (example: Windows, UNIX/Linux and SQL databases) Familiarity with SQL and the ability to execute queries Familiarity with scripting and general script level automation practices Excellent verbal and written communication skills Good attention to detail Good analytical skills   Location Roseville   About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success! We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis! Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!   This position is currently not accepting applications. To search for an open position, please go to http://Ascentis.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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