The Assistant Car Wash Manager in Training is a training role to learn to perform all duties as outlined in the Assistant Car Wash Manager job description. Previous car wash experience and experience managing employees is required. At the conclusion of a 90-day training period, the Assistant Car Wash Manager in Training will complete an assessment. Successful completion of the assessment, as well as the ability to successfully demonstrate all Assistant Car Wash Manager job functions and competencies will result in promotion. All final decisions regarding promotion will be at the discretion of the General Manager. The Assistant Car Wash Manager job description is as follows: BASIC FUNCTION: Summary: Assists the Car Wash Manager in managing retail car wash, engaged in selling specific, related, or general lines of merchandise by performing the following duties personally or through subordinate supervisors. PRINCIPAL RESPONSIBILITIES AND ACTIVITIES: - Plans and prepares work schedules and assigns employees to specific duties.
- Supervises employees engaged in sales work, and quality of work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions for Accountant, or performs work of subordinates, as needed.
- Orders supplies or prepares requisitions to replenish merchandise on hand
- Ensures compliance of employees with established safety, security, sales, and recordkeeping procedures and practices.
- Ensuring facility is presentable at all times from gas island, to front of store, and landscaping
- Ensuring all car was related equipment is in working order and following weekly preventative maintenance schedule
- Answers customer’s complaints or inquiries.
- Facilitates to insure car wash is secure and safe.
- Makes sure all daily proper Recap Reports and deposits are done correctly and in timely manner.
Supervisory Responsibilities: Directly supervises facility and its employees in the car wash. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. REPORTS TO: Car Wash Manager SUPERVISES: All Car Wash personnel assigned to site. REQUIREMENTS & QUALIFICATIONS: Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous Car Wash experience required Previous experience managing employees required Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts, of basic algebra and geometry. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Internet software; Inventory software and Payroll systems. Education: High School Diploma or Equivalent. Experience: Previous Car Wash experience required. Knowledge: Day to day operations of a Full Service (Bison) or Flex (Panther) Car Wash. Competency: To perform the job successfully, an individual should demonstrate the following competencies: Analysis & Decision Making - Displays willingness to make decisions; Exhibits sound and accurate judgment, even when dealing with emotional topics; Gathers and analyzes information skillfully; Evaluates impacts and ramifications of decisions on the larger team or organization; Includes appropriate people in decision-making process; Identifies and resolves problems in a timely manner; Thinks "outside the box"; Works well in group problem solving situations; Mentors others to be great problem solvers. Associate Development - Delegates work assignments and gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results; Makes self-available to staff; Provides feedback, coaching and corrective action to employees as needed to maintain and improve standards; Develops team leaders within the team through continual training and motivation; Provides opportunities to stretch associates to reach their potential and to meet organizational needs; Avoids hoarding good people for selfish reasons; Continually works to improve management skills; owns individual development and pursues personal growth. Planning/Organizing - Prioritizes and plans work activities; leads the team to achieve long-term and short term results; Uses time efficiently; Plans for additional resources; Ensures the team has all necessary tools, materials, and resources; Sets goals and objectives and realistic action plans; Organizes or schedules other people and their tasks. Customer Service - Makes internal and external customer service an integral part of the Pit Stop culture; Ensures excellent customer service by "going and seeing", then providing feedback for improvement; Ensures team has necessary resources to provide great service; Ensures service and quality standards are consistently maintained and improved; Handles difficult customer situations in a timely and fiscally responsible manner; finds a "win-win" solution to customer problems; Anticipates and resolves customer service issues, rather than reacting to them; Responds to requests for service and assistance; Meets commitments. Communication – Ensures others are informed of Pit Stop Communications. Delivers tough messages effectively; Keeps emotions under control to ensure appropriate delivery of the message. Summarizes complex and/or technical information into easy to understand pieces. Is aware of verbal or non-verbal communication that causes him/her to be seen as unapproachable or unwilling to connect with others and adjusts communication style appropriately. Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Participates in meetings. Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; gives and welcomes feedback. Fosters a team environment. Supports others and is sought out by others as a “go to” resource; Offers support and assistance to others. Focuses on solving conflict, not blaming; Does not play favorites; maintains impartiality. Leadership - Wins the trust and confidence of team members; Motivates and influences; leads teams and peers alike; Able to build morale and group commitments to goals and objectives. Exhibits confidence in self and others; Helps associates adapt to change in the work environment by gaining buy-in. Reacts well under pressure. Treats others with respect and consideration regardless of their status of position. Accepts responsibility for own actions. Organizational Support - Follows policies and procedures; Presents the company in a positive light; approaches others in a tactful and professional manner; Demonstrates strong ethics and upholds organization values. Results Focus - Is consistently at work and on time; Takes the initiative to look for and take advantage of opportunities; Creates a results-focused team that consistently raises the bar on performance expectations; Sets and achieves challenging goals; Generates suggestions for process improvement; Monitors own work to ensure quality; Maintains a high level of attention to detail and holds the team to the same standard. Safety & Security - Observes safety and security procedures; Takes appropriate steps to protect company assets and maintain a safe work environment; Reports potentially unsafe conditions; uses equipment and materials properly; Assist in on-going safety training and meetings. Certificates, Licenses, Registrations: Must maintain and be in possession of a current and valid state driver’s license. Must maintain standards required by companies insurance requirement’s to operate customer’s vehicles at wash location. Position in which an employee could be promoted: Car Wash Manager Working conditions: Indoor/outdoor environment; in outdoor conditions, extreme temperature ranges may be encountered such as exposure to hot summer sun and winter weather. The noise level in the work environment is usually moderate to loud. Must be able to work a flexible schedule/shift. Physical demands: Repetitive full body movement 95%; standing for prolonged time 95%, squatting 95%, bending 95%, stooping 95%, walking, and exposure to weather 100%. |
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