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Bilingual Health Navigator (Spanish & English) - Clinic Based 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Bilingual Health Navigator (Spanish & English) - Clinic Based  
Full-Time/Part-Time Full-Time  

Reporting to the Manager of HIV/AIDS Prevention Programs, the Bilingual Health Navigator provides risk assessment, risk-reduction counseling and HIV/Hepatitis C screening services in English and Spanish, with a focus on those seeking services within Fenway Health’s clinical locations. The Bilingual Health Navigator also provides follow-up counseling and supported referrals for clients who are HIV-positive and those who are at high-risk of infection, and participates in program outreach activities as required.

Primary responsibilities include: screening and triaging callers and walk-in clients by assessing risk for HIV, STD and viral hepatitis exposure; providing pre- and post-test counseling; providing extended or multi-session counseling sessions for HIV-positive and high-risk HIV-negative clients; conducting fourth generation serum testing for HIV, performing phlebotomy as needed; performing HIV antibody screening using rapid test kits; performing Health Navigation; conducting short-term group counseling/navigation interventions; assisting colleagues within Fenway and partner organizations with community-based screening and prevention initiatives; participating in program planning through interdisciplinary team meetings; assisting in drafting/editing Spanish-language translation of program materials and working a flexible schedule, including some evenings and weekends, as needed to provide services and perform outreach.

Additional responsibilities include: providing appropriate and accurate documentation in a timely manner; collaborating with medical, behavioral health and dental providers to provide quality care and a seamless continuum of services; attending continuing education seminars, staff in-services and staying abreast of relevant literature to maintain familiarity with trends in prevention services; attending staff, department meetings and individual and clinical supervision; maintaining relationships with internal and external colleagues performing related work; and attending mandatory trainings.

Number of Openings 1  
Position Requirements
  • Minimum Bachelor’s degree and one-year of work experience
  • Fluency in both English and Spanish
  • Strong interpersonal communication skills
  • Strong ability to manage clinically and emotionally challenging situations with utmost professionalism, care and discretion
  • Ability to work harmoniously with diverse groups of individuals and communities at risk for HIV --specifically people of color and men who have sex with men
  • Ability to provide precise, well-written documentation
  • Willingness and ability to perform phlebotomy, with prior competence preferred
  • Experience providing HIV education, testing and counseling a plus.
  • Demonstrated computer skills (Microsoft Outlook, Word, PowerPoint, and Excel)
  • Ability to handle multiple tasks and prioritize assigned duties
  • Ability to work independently and in small groups
  • Experience working in an ethnically, culturally, and racially diverse environment preferred
  • Ability to meet deadlines and work within a team-based environment
  • Strong interest in LGBT health
Category Healthcare  
Number Filled 1  
Location The Fenway Institute - Ansin  
Shift -not applicable-  
Req Number HEA-17-00003  

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