Job Summary
Performs guest safety and recreational work supervising, swimming and enforcing regulations at a hotel pool, as well as providing for guest comfort and safety. Ensure cleanliness, setting-up and safety of all areas and facilities and attend to all guest needs within the hotel pool area, as per the safety guidelines of the hotel's management. Work flexible schedule, including holidays, weekends, and nights as needed. Escalate issues or provide pertinent information to immediate Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Observe and patrol pool and enforce safety regulations; assist swimmers from water when in danger.
2. Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
3. Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
4. Knowledgeable of pool facility such as length and depth of pools, how many laps it takes to make complete a mile in meters and feet etc.; remain current and competent in emergency procedures for rescue or evacuation.
5. Knowledgeable of hotel facilities and services to answer guest inquiries; pool side bar or amenities hours of operation.
6. Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction; work with other departments to ensure guest satisfaction.
7. Identify and report defects throughout the pool and spa area; notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
8. Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning or shift; ensure cleanliness of area at all times and report maintenance issues to facilities department.
9. Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques; knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
10. Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.
11. Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs; replacing pool safety equipment, buoys, barriers, and cleaning signs.
12. Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area; provide reports, as needed.
13. Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements; other duties may be assigned.
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