Responsible for providing beverage service to all Casino Guests in an efficient, courteous and professional manner displaying a high standard of Guest Services and in accordance with Mille Lacs Corporate Ventures high standards.
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
„h Responsible for prompt, efficient and courteous beverage service to Casino Guests in accordance with Mille Lacs Corporate Ventures policies, procedures and standards.
„h Performs necessary tasks to service Guests, i.e. taking and filling all beverage orders and assisting in maintaining Guests gaming area in a clean and neat manner.
„h Monitor Guest's needs on a continual basis ensuring all beverage requests will be promptly fulfilled.
„h Performs as a team member with all Associates.
„h Assist other beverage personnel with maintenance (side work, opening/closing duties) as necessary.
„h Promotes positive Guest Service through prompt, courteous, and efficient manner.
„h Any and all other duties as assigned.
THE COMPANY REQUIRES EVERY ASSOCIATE TO:
„h Maintain a consistent and regular attendance record.
„h Encourage mutual respect among associates by setting positive examples consistent with company policies.
„h Maintain an attitude and philosophy consistent with the company mission, vision and values.
„h Maintain a professional reputation in the company and community.
EDUCATION and/or EXPERIENCE:
„h Alcohol Awareness (CARE) Certification preferred.
„h If required, must be able to pass company pre-employment Drug and Alcohol test.
„h Must be able to secure license from Gaming Regulatory Authority, and follow all relevant DGR's.
„h Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
„h Must be able to effectively communicate in one-on-one and small group situations.
„h Must be able to read, interpret and apply instructions and technical terminology furnished in written, oral or diagram form.
„h Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
„h Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
While performing the duties of this job, the Associate is regularly required to:
„h Talk and hear;
„h See and adjust focus to include close, distance, color, depth, and peripheral vision;
„h Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;
„h Handle objects, tools and controls; reach with arms and hands;
„h Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.
While performing the duties of this job, the Associate is regularly exposed to:
„h A low-to-moderate noise level (offices).
„h A moderate-to-loud noise level (operations areas).
„h Second-hand cigarette/cigar smoke.
„h Moving mechanical and/or electrical components.
„h Chemical solutions such as cleaning, and polishing compounds.