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Title

Stories Host/Hostess FT Swing Shift 

Category Food and Beverage  
Description

SUMMARY:

Responsible for providing the Guests with a delightful dining experience from the initial reception until the final good-bye in accordance with Mille Lacs Corporate Ventures high standards of Guest Service.

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

  • Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table.

  • Responsible for answering telephones and making reservations, if required.

  • Communicates with Guests including wait times, verifying reservations and general information about the venue.

  • Responsible for seating Guests according to established rotation procedures, distribute menus and explain the food items.

  • Thanks and offers closing remarks to Guest as they leave the venue.

  • Address any Guest complaints to resolve them quickly and courteously in accordance to department standards.

  • Assists in maintaining standards of health, safety, and sanitation.

  • Participates as a team member with: Casino Hosts, Food Servers, Bus Persons, Cooks, Supervisors and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service.

  • Any and all other duties as assigned.

    The company requires every associate to:

  • Maintain a consistent and regular attendance record.

  • Encourage mutual respect among associates by setting positive examples consistent with company policies.

  • Maintain an attitude and philosophy consistent with the company mission, vision and values.

  • Maintain a professional reputation in the company and community.

    EDUCATION and/or EXPERIENCE:

  • One (1) year of Guest Service experience required.

  • Serv-Safe Certification and Alcohol Awareness Certification preferred.

SPECIAL QUALIFICATIONS:

  • If required, must be able to pass company pre-employment Drug and Alcohol test.

  • Must be able to secure license from Gaming Regulatory Authority, and follow all relevant DGR's.

  • Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

    LANGUAGE SKILLS:

  • Must be able to effectively communicate in one-on-one and small group situations.

  • Must be able to read, interpret and apply instructions and technical terminology furnished in written, oral or diagram form.

    MATHEMATICAL SKILLS:

  • Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.

    REASONING ABILITY:

  • Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.

    PHYSICAL DEMANDS:

    While performing the duties of this job, the Associate is regularly required to:

  • Talk and hear;

  • See and adjust focus to include close, distance, color, depth, and peripheral vision;

  • Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;

  • Handle objects, tools and controls; reach with arms and hands;

  • Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.

    WORK ENVIRONMENT:

    While performing the duties of this job, the Associate is regularly exposed to:

  • A low-to-moderate noise level (offices).

  • A moderate-to-loud noise level (operations areas).

  • Second-hand cigarette/cigar smoke.

 
Position Requirements  
Full-Time/Part-Time Full-Time  
Shift Swing  
Position Host/Hostess  
Division Grand Casino Hinckley  
Close Date  
Open Date 3/13/2017  
Location Grand Casino Hinckley  

This position is currently accepting applications.

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