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Title

Buffet Shift Supervisor FT/SW 

Category Food and Beverage  
Description

 

ESSENTIAL DUTIES OF THE POSITION:

„h Enforces performance standards, policies and procedures as they relate to venue operations; monitors food service staff on the dining floor.

„h Ensures smooth and efficient operations on a continual basis.

„h Ensures the highest possible standards of guest service and Associate relations are maintained and carried out in a fair and equitable manner.

„h Ensures compliance with all health and safety regulations.

„h Assists venue manager with scheduling of associates and ensuring correct staffing levels and adjustments in accordance with guest needs and volume levels.

„h Monitors job performance of all venue service Associates and provides feedback on same to aid the Associates in developing and enhancing skills.

„h Promotes positive input to venue manager concerning operational deficiencies and areas in need of improvement.

„h Promotes positive guest relations through prompt, courteous and efficient service.

„h Responsible for listening to, evaluating and handling guest complaints in a way that satisfies the guest.

„h Knowledge of Mille Lacs Corporate Ventures internal controls, policies and procedures.

„h Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.

„h Any and all other duties as assigned.

 
Position Requirements

 

EDUCATION and/or EXPERIENCE:

„h Three (3) years of progressive restaurant experience, to include one (1) year of Supervisory/Managerial experience; or, two (2) years of progressive Grand Casino restaurant required.

„h Serv-Safe Certification preferred (Certification is required within one (1) year of placement).

„h Alcohol Awareness Certification (CARE) preferred (Certification is required within one (1) year of placement) if applicable.

 
Full-Time/Part-Time Full-Time  
Shift Swing  
Position Buffet Shift Supervisor  
Division Grand Casino Mille Lacs  
Close Date  
Open Date 3/1/2017  
Location Grand Casino Mille Lacs  

This position is currently accepting applications.

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