About the Job The schedule for this position is Monday through Friday from 2:30 PM to 11:00 PM. Under the direction of the Supervisor, the Customer Service Representative is responsible for customer inquiries as they relate to placing orders for spare parts, pending orders and directing customer inquiries to the proper personnel Responsibilities • Answer all incoming calls in an expeditious manner • Responsible for answering a daily average quota of customer phone calls
• Provide a pleasant and friendly atmosphere for our customers to conduct business
• Effectively answer customer's administrative questions or forward to proper DFJ personnel in a manner that satisfies the customer's request and minimizes abandoned phone calls
• Coordinate interdepartmental correspondence relating to the timely delivery of Spares
• Record customer's requests for quotes and convert to sales order when required
• Research IPC's to problem solve in AOG situations
• Responsible for follow-up to customers on shipping information
• Manage client database and update customer transactions/issues in Siebel database
• Assist customers in obtaining information on services from other DFJ departments and/or DFJ vendors
• Perform off-hour telephone coverage as needed
• Administrative work as assigned by management team, as required
• Other duties may be assigned by management in order to meet business objectives on an as-needed basis Required Qualifications • High School diploma or equivalent professional experience required • Minimum one year of Customer Service experience in a fast-paced environment
• The ability to work a flexible schedule with rotating shifts
• Ability to communicate effectively and professionally with internal and external customers
• Excellent listening skills and telephone manner
• Proficiency with MS Office Suite
• Excellent written and verbal communication skills
• Excellent organizational and follow-up skills
• Ability to work effectively as a part of a team
• College degree strongly preferred
• Previous customer service experience in the aviation industry preferred
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