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Title

Spa Massage Technician- $9.50+commission- Part Time-Swings 

Category Hotel and Retail  
Description

SUMMARY: 

Administers professional massage, bath rituals and body treatments to guests.  Must have a thorough knowledge of numerous massage modalities including:  Swedish, deep tissue, reflexology, hot stone, relaxation and prenatal.  Must possess a general understanding of body treatments and bath rituals and be willing to train in the spa’s specific massage and body treatment protocols.  Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide guest satisfaction.  Must maintain and hold a current state certificate of massage.

 

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

 

ESSENTIAL DUTIES OF THE POSITION: 

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.

  • Receive guests on time for their service in a courteous, professional and polite manner.

  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.

  • Accurately perform spa services as booked by the guest.Inform the Spa Front Desk if a service is changed to a different service.

  • Effectively inform and educate guests about specific wellness concerns and contraindications related to their treatment.

  • Properly open and close each shift according to Standard Operating Procedures.

  • Properly care for equipment and use proper amounts of product to assist with cost controls.

  • Work with the other departments to ensure a high level of guest service.

  • Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, products used in treatments, as well as facility features and hours of operation.

  • Have complete knowledge and understanding of all services and products offered.

  • Uphold the standards of sanitation and sterilization as directed by law and IHS with the spa’s policies and procedures.

  • Perform prep work, properly clean and restock room as required.

  • Maintain a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guest of the same, whenever possible.

  • Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.

  • Responds to guest requests, complaints or inquiries professionally, courteously and promptly directing them to a supervisor if needed.

  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

  • Maintain a clean, safe, fully stocked and well organized work area.

  • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.

  • Ensures a maximum level of guest service and satisfaction is achieved and maintained.

  • Operates the computer software system accurately and efficiently to view appointment information as well as knowledge in booking appointments when needed.

  • Maintain a positive attitude and contribute to a quality work environment.

  • Regularly attend, participate in and support training and staff meetings for the spa.

  • Assist in all areas of the spa operation, including locker room and fitness center as needed, as requested by management.

  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

  • Any and all other duties as assigned.


    The company requires every associate to:

  • Maintain a consistent and regular attendance record.

  • Encourage mutual respect among associates by setting positive examples consistent with company policies.

  • Maintain an attitude and philosophy consistent with the company mission, vision and values.

  • Maintain a professional reputation in the company and community.

     

    EDUCATION and/or EXPERIENCE:

  • Must have a Degree or Certificate from an accredited Massage Therapy Program.

  • Previous spa experience and massage therapy experience preferred.

     

    SPECIAL QUALIFICATIONS:

  • If required, must be able to pass company pre-employment Drug and Alcohol test.

  • Must be able to secure license from Gaming Regulatory Authority, and follow all relevant DGR’s.

  • Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

     

    LANGUAGE SKILLS:

  • Must possess excellent verbal and written communication skills.

  • Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of associates, executives and/or community leaders.

     

    MATHEMATICAL SKILLS:

  • Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with mathematical concepts such as statistical inference.

     

    REASONING ABILITY:

  • Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.

 

PHYSICAL DEMANDS:

While performing the duties of this job, the Associate is regularly required to:

  • Talk and hear;

  • See and adjust focus to include close, distance, color, depth, and peripheral vision;

  • Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl;

  • Handle objects, tools, and controls; reach with arms and hands.

  • Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.

     

    WORK ENVIRONMENT:

    While performing the duties of this job, the Associate is regularly exposed to:

  • A low-to-moderate noise level (offices).

  • A moderate-to-loud noise level (operations areas).

  • Second-hand cigarette/cigar smoke.

  • Moving mechanical and/or electrical components.

Chemical solutions such as cleaning and polishing compounds.

 
Position Requirements  
Full-Time/Part-Time Part-Time  
Shift Various Shifts  
Position Spa Massage Technician  
Division Grand Casino Hinckley  
Close Date  
Open Date 2/15/2017  
Location Grand Casino Hinckley  

This position is currently accepting applications.

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