Job Summary: The Library Services Manager (LSM) of Public & Reader Services at the Main Library will facilitate literacy and learning by leading an accomplished team of professionals in designing and providing services and programs for the community in this historic destination location. The LSM oversees all aspects of our highly visited main floor New & Featured department and coordinates the successful implementation of CLP Service Standards in all of its functions. The LSM will continuously improve and advocate for library services, policies and engaging spaces that serve community needs and trends. The successful candidate will have a passion for library services for readers and a willingness to represent and lead these services within the Main Library and as part of a complex, multi-location, user-oriented library. The ideal candidate will have demonstrated success in serving diverse communities and leading staff in design, execution and evaluation of innovative and community-oriented services. The LSM should be flexible, cooperative and accomplished at creating and maintaining partnerships. We seek a collaborative leader to work across specializations at the Main Library to build a continuum of seamless service and programs for our visitors. The LSM will also cooperate with the Coordinator of Adult Programming to grow innovative programs and services system-wide, across the city of Pittsburgh and Allegheny County.
The work of the LSM - Public & Reader Services manager will involve:
Understanding, advocating for and engaging with library users and building community through physical and virtual means;
Designing programs and services for our community with a focus on reading, entertainment and adult learning;
Leveraging technology and innovation to create an extraordinary user experience in services and programs;
Understanding and modeling the Carnegie Library of Pittsburgh brand and mission every day – creating and engaging with stories published across a variety of digital channels, including those owned by the Library and those created by other community members;
Developing skills and abilities of staff and empowering staff to work to the top of their classifications to achieve the library’s goals;
Evaluating the success of their efforts and continuously improving public services and staff to respond to changing needs through data collection and analysis; and generating and sharing the vision of a future-focused library.
Master’s degree in Library Science from an ALA accredited university;
Five years of progressive experience and increasing responsibility in providing services in a public library, including demonstrated leadership;
Relevant experience in service design, coordination and evaluation/measurement of superior reader services in a public library;
Ability to travel locally, regionally and nationally as required and on an independent schedule;
PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check, Mandated Reporter Training upon offer of employment.
Carnegie Library of Pittsburgh - Philosophy of Service
Our customers are our first priority. The staff of Carnegie Library of Pittsburgh are committed to providing the highest level of service to satisfy the needs of every customer: those who use our facilities, materials, and services; those who access us electronically; the individuals and organizations with whom we interact; and our team of colleagues. We value our role in providing access to a world of information for all people and our impact on the development of a learning society. Our goal is to create a service environment that inspires customer confidence, loyalty and many return visits
This position is currently accepting applications.