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National Customer Service Representative 


National Customer Service Representative- Ceres, CA, US

JOB STATEMENT: National Customer Service Representative is responsible for proper handling and all paperwork involved with outgoing National freight. Knowledge of IFS, National pricing, SPA’s and organizational abilities are essential. Good customer service is required. Work closely with CEO and National Sales Representatives.

Essential Duties:

  • Customer service (receive orders, problem solving, inquiries, billing)
  • Input new orders
  • Coordinate POS with customer orders by calculating weight and cube of POS per space allotted per customer wine order and notifying POS Department of POS shipments for staging with National wine orders
  • Track National POS shipments
  • Inventory control
  • Schedule National shipments with outside carriers
  • Prepare appropriate shipping documents for scheduled orders
  • Invoice National orders
  • Invoice National samples
  • National price list
  • National SPAs
  • End of day reports (as back up)
  • End of Month reports
  • Coordinate control State Sticker orders
  • Shipment updates for Fred Franzia
  • Combined on hand inventory report for Production Department



  • Previous experience in customer service or logistics

Knowledge of:

  • Pricing and SPAs per National Region
  • Traffic concepts
  • Proper terminology
  • Inventory
  • Pallet configurations

Ability to:

  • Communicate with a wide variety of people
  • Calculate weight of product
  • Calculate amount of POS per space allocated per order
  • Coordinate shipping with manpower


  • Sit for an extensive period of time
  • Lift occasionally (office materials, wine boxes)
  • Perform tasks using standard computer equipment


  • Limited noise level
  • Indoor climate


Side shield safety glasses, safety vest, head/ear protection and proper footwear when in production facility

Position Requirements  
Position National Customer Service Representative  
Exempt/Non-Exempt Non-Exempt  
Req Number CUS-17-00001  
Open Date 8/2/2017  
Location Bronco Wine Company  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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