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Title

Support Specialist 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization Disability Rights New York (DRNY), the Protection and Advocacy System for New York State, is seeking an experienced individual with a passion for achieving justice for individuals with disabilities. This is an opportunity to join a statewide organization advancing the legal rights of people with disabilities. DRNY challenges systemic abuse, neglect, discrimination, and legal rights violations through legal case-handling, individual and systemic reform litigation, public investigations, advocacy, and collaboration with stakeholders. Justice for individuals with disabilities is DRNY’s focus.  
Description

 

The Support Specialist is an administrative support professional which assists DRNY to serve individuals with disabilities. This position reports to the Intake Director.


Essential Functions

 

  • Direct callers from a multi-line telephone system, with incoming calls from people with disabilities, family members, friends, or other concerned parties;
  • Direct visitors to DRNY offices;
  • Sort and assess incoming mail for time-sensitive matters and internal delivery;
  • Use multi-function office equipment to preform copy, print, scan and fax tasks ranging from single documents to multi-part assignments;
  • Provide clerical, administrative, and organizational support to DRNY staff;
  • Schedule conference rooms and meetings;
  • Respond to office needs, including refilling paper and toner in printers and tracking supply needs;
  • Responsible for mail, faxes and scanning needs;
  • Organize and file closed client and case electronic and paper files;
  • Coordinate overall administrative activities for the office;
  • Work both independently and with small teams to complete projects with appropriate deadlines;
  • Accurately retrieve, input and track case information in the Disability Advocacy Database (DAD);
  • Maintain accurate time records and client records, including accurate use of DAD, which is necessary for DRNY to meet its programmatic and fiscal responsibilities;
  • Preform related tasks consistent with skills, abilities and general responsibilities as required to support DRNY;
  • Occasional travel throughout New York State and outside of New York State as necessary to perform assigned job tasks;
  • Drive DRNY’s accessible van;
  • Preform additional assignments as needed or directed by Intake Director.

Qualifications

  • Professional phone etiquette
  • Associates degree or 3+ years of relevant experience
  • Proficient in Microsoft Office Suite
  • Database experience preferred
  • Currently licensed Notary Public preferred but not required
  • Strong communications skills
  • Bilingual language skills preferred but not required
  • Ability to work efficiently, independently and collaboratively
  • Detail oriented
  • Strong organizational skills
  • Ability to work with a diverse group of individuals
  • Experience working with or for people with disabilities preferred
  • Ability to multi-task
  • New York State Driver’s License

The Support Specialist should also demonstrate competence in the following:

  • Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
  • Support Diversity: Treat all people with respect; value diverse perspectives; treat others fairly without regard to disability, race, sex, color, religion, or sexual orientation; recognize differences as opportunities to learn and gain by working together.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Communicate in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Demonstrate Professionalism: Complete work in a timely, consistent manner; work hours necessary to complete assigned work; is regularly present and punctual; arrive prepared for work; devote energy to do the best job possible; keep commitments.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
  • Work Collaboratively: Work harmoniously with others; respond positively to instructions and procedures, work well with staff, co-workers, peers and managers; work effectively on projects that cross functional lines.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Working Conditions

A Support Specialist usually performs work in an office environment, but the mission of the organization may sometimes take a Support Specialist to non-standard workplaces.  This position is based in Albany, NY, Rochester, NY, or Brooklyn, NY.  A Support Specialist will be expected to travel within and outside the state as necessary.

 

Salary: DOE, with excellent benefits.

 

DRNY is an Equal Opportunity Employer and encourages individuals with disabilities and veterans to apply.

 
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Disability Rights New York - Brooklyn  
Position Support Specialist  
Position Requirements  
Number of Openings 1  

This position is currently not accepting applications.

To search for an open position, please go to http://DisabilityAdvocatesInc.appone.com



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