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Employee Relations Manager 

About the Organization Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by 45 years of industry expertise, Paychex serves approximately 605,000 payroll clients as of May 31, 2017, across more than 100 locations and pays one out of every 12 American private sector employees. Learn more about Paychex by visiting, and stay connected on Twitter and LinkedIn.

Paychex is always looking for individuals who want to work for a company that allows for growth and development. With your desire to succeed and our training and resources, opportunities at Paychex are more than just jobs. We provide an atmosphere that fosters a healthy work life balance, and our comprehensive benefits package provides health care, retirement planning, education assistance, and much more.  
  • Responsible for responding to concerns, including complex investigations, pertaining to workplace policies, procedures and compliance with all company and external requirements in an effort to reduce company-wide risk and contribute to productivity, motivation, and morale, while instilling and maintaining our culture and values.  Makes recommendations and partners closely with the HR Business partner team to implement proactive employee relations strategies and initiatives to drive employee retention and engagement.
  • Conducts complex investigations involving highly sensitive matters including harassment, discrimination, retaliation, and other work-related matters to document findings and make recommendations on appropriate actions.
  • Provides ongoing coaching, development, and training to business leaders to ensure positive employee relations and communications consistent with company values and work environment expectations.
  • Provides coaching and general employee relations services support to employees across the organization to address and resolve workplace matters.
  • Works with legal counsel on issue resolution to ensure risk mitigation, consistent application across the company and litigation preparation.
  • Partners with Internal Audit on Whistleblower hotline calls, ethics or fraud investigations to provide recommendations to leaders on appropriate actions and/or resolutions.
  • Partners with Human Resources Business Partners (HRBP) to identify trends, provide insight, and make recommendations on issues impacting employee retention and engagement. This includes applying data analysis to case management and noting trends and developing recommendations in conjunction with HRBP team.
  • Serves as active participant or Project Leader for HR/OD Strategic Initiatives or team projects in order to drive improved business results through increased productivity, retention and engagement of the workforce.
  • Designs and delivers training sessions to leaders in performance management and discipline topics to increase leadership competency in this area.
  • Other duties as assigned to support the general purpose of the position's function.
Position Requirements
  • BA/BS in a related field.
  • 7 years of Human Resources experience, with majority in a capacity addressing employee relations required.
  • Excellent verbal and written, and facilitation skills required.
  • Demonstrated strong coaching, influencing and conflict resolution skills required.
  • Strong knowledge of federal and state employment laws and regulations.
  • Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously and able to react to shifting priorities to meet business needs.
  • Strong analytical skills and ability to sort through complex situations and develop plan of action.
  • Demonstrated ability to operate successfully in highly unstructured environments.
  • SHRM certification preferred.
  • Travel required as needed for investigations.
Category Corporate Human Resources  
Location NY, Rochester, Rochester Panorama Office  
Video Link None Specified 

Location Details None Specified 

Full-Time/Part-Time Full-Time  
Req Number COR-17-00002  

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