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Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
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Receive guests on time for their service in a courteous, professional and polite manner.
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Provide consistent professional nail, hand, and foot treatments in accordance with spa protocols and accepted certification practices.
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Accurately perform nail, hand, and foot services as booked by the guest.Inform the Spa Front Desk if a service is changed to a different service.
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Effectively inform and educate guests about specific wellness concerns and contraindications.
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Properly open and close each shift according to Standard Operating Procedures and Spa protocols.
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Properly care for equipment, using proper sanitation and use proper amounts of product to assist with cost controls.
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Work with the other departments to ensure a high level of guest service.
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Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation.
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Have complete knowledge and understanding of all services and products offered.
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Uphold the standards of sanitation and sterilization as directed by law and IHS according to the spa’s policies and procedures.
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Perform prep work, properly clean and restock room as required.
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Maintain a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guest of the same, whenever possible.
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Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
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Responds to guest requests, complaints or inquiries professionally, courteously and promptly reporting to a supervisor if needed.
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Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
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Maintain a clean, safe, fully stocked and well organized work area.
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Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
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Ensures a maximum level of guest service and satisfaction is achieved and maintained.
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Operates the computer software system accurately and efficiently to view appointment information.
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Responsible for maintaining a consistent, regular attendance record.
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Maintain a positive attitude and contribute to a quality work environment.
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Regularly attend, participate in and support training and staff meetings for the spa.
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Assist in all areas of the spa operation, including locker room and fitness center as needed, as requested by management.
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Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
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Actively promote home care programs, meeting retail sales goals.
The company requires every associate to:
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Maintain a consistent and regular attendance record.
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Encourage mutual respect among associates by setting positive examples.
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Maintain a professional reputation in the company and community.
QUALIFICATION REQUIREMENTS:
EDUCATION and/or EXPERIENCE:
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High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment.
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Previous spa or salon experience preferred.
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Or successful completion of a related company approved development placement program.
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Must have a current State of Minnesota Cosmetology License or a current State of Minnesota Manicurist License.
SPECIAL QUALIFICATIONS:
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Must possess excellent communication skills.
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Must be willing to participate in Spa/Salon trainings provided.
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Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, positive demeanor in stressful situations, and attention to detail at all time.
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Ability to be efficient, productive, and maintain an on time schedule of appointments.
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Must have enthusiasm and possess excellent customer service skills.
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Must be able to secure license from Gaming Regulatory Authority.
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Enjoy working with people and possess a friendly personality.
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Excellent communication and listening skills.
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