SurePayroll is a wholly owned subsidiary of Paychex, providing an easy and completely online payroll service for small business customers nationwide.
SurePayroll values innovation, learning and service. We're looking for employees who are talented and willing to be challenged in the best ways – trying new things, thinking creatively and working collaboratively. Brill Street recently named SurePayroll a Top 50 Employer for Gen Y Talent in Chicago and Built in Chicago ranked SurePayroll among the top 25 digital companies in Chicago. The American Business Awards recognized SurePayroll multiple times for customer service and sales. Join the SurePayroll team today and enjoy a friendly working environment, excellent benefits and recognition for your hard work! To learn more about SurePayroll please visit www.surepayroll.com. SurePayroll is growing in 2017 & we have several openings available in our new training class in Glenview IL! Our support staff work in our Contact Center; this is a full-time position. The hours are Monday - Friday with a start time ranging from 7:00 am to 10:30 am. They work 1 Saturday a month from 9:00 am to 1:00 pm. Mandatory overtime occurs during our blackout periods from mid Nov. through the end of February. Schedule will be assigned at time of offer. Our CSR's provide an exceptional service experience for SurePayroll customers handling incoming contacts from current clients regarding previously run payroll, payroll tax filing and ancillary services. other duties include: • Handles inbound calls and online chats with SurePayroll clients in a contact center environment, helping clients with items such as: payroll processing issues and questions regarding their account information to ensure timely and accurate payroll processing. • Troubleshoot payroll issues with clients such: as wage and hour reporting, deductions and benefits, assist with account setup for banking, employees and account administrator information to assist clients in running payroll that day. • Researches client issues and partner with other Customer Service, Tax, Payroll Operations and Finance team members to resolve issues affecting clients’ accounts. • Notate client contact in SalesForce.com system to document issues with their account and ensure that others servicing the client understand the interactions that have preceded the current issue. • Continually builds payroll and SurePayroll systems knowledge through a mixture of classroom training, self-guided learning and research (such as on www.irs.gov) to better serve our clients. • Treats customers in a friendly and helpful manner, building confidence in our service and ability to help them resolve their issue(s). • Manages call and hold time service levels to increase our ability to service all incoming contacts and provide excellent service for each caller/chat client. • Makes efficient use of time out of the call/chat queue to complete necessary paperwork, conduct research into client inquiries and contact clients to provide resolution if necessary. |