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Title

Server - Marzoni's 

About the Organization Explore the Opportunities!

Looking for your first job? Need a job that's flexible enough to work around your family's busy schedule? Check out our Crew Member Opportunities!

Just graduated and ready to step into management? Or are you an experienced restaurant manager seeking a new challenge? Our Manager-in-Training Program is just for you!

Or perhaps you have an interest in pursuing a career in Food Processing or Fabrication? - Then positions at Hoss's Central Processing Plant may be the right fit for you.

The opportunities do not end there. As a growing family of companies we are also seeking individuals interested in other aspects of the industry such as Maintenance and Corporate staffing.

We are searching for bright, energetic, and hard-working people to join our team. You'll discover that when you're working with us, you're like family.

Take some time and learn about what it's like to work here. You'll discover that we offer many opportunities unseen in other restaurants - opportunities for advancement into management, awards and recognition for ideas and service, and much, much more!

Employees who are happy where they work and who feel as if they are part of a family are the most successful.We focus on the idea of family, and provide flexible scheduling to give you more time to spend with your family.

 
Description

Status:  Non Exempt Hourly
Supervisor:  Shift Manager
Job Classification:    Food Service

Position Summary
Ensures that every guest receives “Eagle Service;” service that is accurate, special, attentive, prompt and complete.

Age Requirement
18 Years old

Experience
Outstanding service record as a Marzoni’s employee or proven service experience in the hospitality industry is required.

Core Competencies

Guest First

Provides excellent Service with the Guest as the #1 priority.

Teamwork

             Achieves guest satisfaction by communicating with and assisting all departments within the store. Support all fellow crew member’s efforts, sets a positive example, trains

             new employees and treats each other with the mutual respect necessary to promote a pleasant and efficient working environment.

Appearance


             Maintain a clean and professional appearance that reflects the Marzoni’s brand and culture.
 

Standards
 

           Comply with all Marzoni’s quality, service, operational, safety and sanitation standards.

“Server” Competencies


• Accurate
           Ensure accuracy by actively listening to the guest and repeating back orders and requests in order to give the guest exactly what they want by double checking the order    

           before sending it.


• Special Guest Interaction
          Provide each guest with a genuine, pleasant and meaningful interaction, tailored to each individual guest’s needs, that is both appropriate and professional.  Provide the

          guest with information and suggestions to enhance their dining experience and engage regular guests to get to know them on a personal but professional basis.

• Attentive Service

          Exceed guest expectations with timely service and attention to detail.  Customize service based on guest’s needs, being attentive and not intrusive. Ensure that the guest

          doesn’t have to “seek something out”.


• Prompt
 

         Manage both timing and tasks throughout the dining experience to create the optimum service rhythm.  Coordinate with the kitchen to ensure timely and appropriate delivery  

         of menu items.


• Empowerment

         Proactively customize dining experience to exceed guest expectations. Resolve guest complaints at the table effectively by actively listening, reading body language and

         responding urgently to concerned guests.  In appropriate cases, knows when to get management involved. 

 
Position Requirements

Tasks and Responsibilities


• Scan of floor to ensure guest satisfaction
• Have knowledge of all drinks and menu items.
• Serves food and beverages to Guests.
• Seats Guests.
• Interacts with guest in a courteous, professional manner.
• Proper and responsible serving of alcoholic beverages.
• Checking ID’s
• Cleans and stocks server station.
• Pre-bussing, Cleaning and resetting tables.
• Assist in any area as needed.
• Working as a team member with all dining room staff and personnel.
• Complies and maintains Marzoni’s safety and sanitation standards at all times.
• Performing other running and end of shift duties as assigned or directed.
• Performing any task assigned by supervisor.
• Knowing the POS system.
• Wrapping silverware.


Qualification Standards


• Lifting and carrying trays containing dinners and beverages weighing up to
               45 pounds throughout the shift.
• Frequent bending and stooping.
• Working by standing and walking the entire shift.
• Operating beverage machines.
• Excellent verbal communication skills.
• Pass ServSafe Alcohol advanced exam
• Pass server menu test
• Accurately complete meals, appetizers and deliver meals to each guest.

 
Disclaimer:

*The job description information is general in nature and is not designed to contain a comprehensive inventory of all duties and responsibilities required of this job.
*This job description is subject to revision at the discretion of Marzoni’s
3/04

 

This position is currently accepting applications.

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