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Title

Host - Marzoni's 

About the Organization Explore the Opportunities!

Looking for your first job? Need a job that's flexible enough to work around your family's busy schedule? Check out our Crew Member Opportunities!

Just graduated and ready to step into management? Or are you an experienced restaurant manager seeking a new challenge? Our Manager-in-Training Program is just for you!

Or perhaps you have an interest in pursuing a career in Food Processing or Fabrication? - Then positions at Hoss's Central Processing Plant may be the right fit for you.

The opportunities do not end there. As a growing family of companies we are also seeking individuals interested in other aspects of the industry such as Maintenance and Corporate staffing.

We are searching for bright, energetic, and hard-working people to join our team. You'll discover that when you're working with us, you're like family.

Take some time and learn about what it's like to work here. You'll discover that we offer many opportunities unseen in other restaurants - opportunities for advancement into management, awards and recognition for ideas and service, and much, much more!

Employees who are happy where they work and who feel as if they are part of a family are the most successful.We focus on the idea of family, and provide flexible scheduling to give you more time to spend with your family.

 
Description

Status:  Non Exempt Hourly
Supervisor:  Shift Manager
Job Classification:    Food Service

Position Summary

To greet and engage every guest with a friendly smile and seat then in a timely, courteous manner.

Age Requirement:  16 years old

Experience

No experience required.
Preferred individuals have experience providing excellent guest service in a service environment.

Core Competencies
 

Guest First
          Positively and politely engage guests and provides excellent Service with the Guest as the #1 priority.


Teamwork
          Achieves guest satisfaction through communication, interaction and coordination with all departments. Support all fellow crew member’s efforts and treats each other with  

          the mutual respect necessary to promote a pleasant and efficient working environment.
 

Appearance
          Maintain a clean and professional appearance that reflects the Marzoni’s  brand and culture.


Standards
          Comply with all Marzoni’s quality, service, operational, safety and sanitation standards.

Host Competencies


Accurate
          Ensures 100% order accuracy by actively listening to the guest and repeating the order back.
          Ensures accuracy by properly taking and packaging of To Go orders, courteous and
               efficient use of phone system, pager system, guest seating and server rotation.


Special Guest Interaction
          Provides a sincere personal greeting to guests and makes them feel welcome.  Seats
          guests in a timely, warm, and genuine manner in an appropriate area in the restaurant.  Provides guest with information to enhance their dining experience.


Attentive
          Ensures that all guests are promptly greeted and taken care of.  Is attuned to guest’s
          special needs and requests.  Is aware of dining room logistics and makes decisions based on guest satisfaction.  Informs and educates guests of daily features.


Prompt
          Makes sure guests are acknowledged immediately and are seated as quickly as possible.


Empowerment
          Responds to guests question and concerns immediately.  Resolve guest complaints
          effectively by actively listening, reading body language and responding quickly to
          concerned guests.  In appropriate cases, knows when to get management involved.  Takes control of each guest interaction.
 

 
Position Requirements

Tasks and Responsibilities


• Knows menu and products, including special offers and promotions.
• Controls guest reception area
• Organizes guest seating and flow. Uses pager system during volume times.
• Introduces Servers.
• Seating guests at their table in a warm and friendly manner.
• Efficiently and accurately takes phone take-out orders and packages orders correctly for pickup.
• Buss tables as needed.
• Run dinners when necessary.
• Working as a team member with the dining room staff and other Marzoni’s personnel.
• Makes a positive first and last impression to our guests.
• Ability to run the register and cash out guests.
• Cleaning and organizing the order area, foyer, halls and bathrooms.
• Performs other duties as assigned or directed.
• Complies and maintains all safety and sanitation standards at all times.

Qualification Standards
 

• Warm outgoing personality
• Must be able to properly operate computer register.
• Working by standing and walking the entire shift.
• Having excellent verbal and communication skills.
• Interacting with guests to make them feel at home.
• Working in a loud, fast paced and hectic environment.


Disclaimer:

*The job description information is general in nature and is not designed to contain a comprehensive inventory of all duties and responsibilities required of this job.
*This job description is subject to revision at the discretion of Marzoni’s
3/04

 

 

 

This position is currently accepting applications.

Apply Now




 


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